Assistant Store Manager — Lead Teams, Deliver Experience

Starbucks Corp.; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Staff discounts

Training & development

Career opportunities

Discounts with local/national brands

Life assurance

Employee Assistance Programme

Recognition schemes

Career growth opportunities

Job summary

Starbucks in London is seeking an Assistant Manager to lead daily store operations, coach partners, and drive outstanding customer experiences.

You will own shifts, monitor KPIs, manage labour, waste, and sales performance, and support product launches while maintaining health and safety standards. Join a team that values growth, community, and excellent results with comprehensive training and benefits.

Qualifications

• Experience in leading a team in a dynamic retail or hospitality environment.
• Ability to translate metrics into actions and drive commercial results.
• Strong customer focus and leadership presence.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
• Taking ownership of KPIs including labour efficiency, waste reduction, and sales performance
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observing partner performance, coaching and providing feedback
• Recognising and celebrating partner achievements during and after shifts
• Acting as the store’s duty manager when scheduled, accountable for operational and partner decisions
• Ensuring brand and operational standards are consistently met or exceeded
• Using financial and operational data to make informed decisions that improve shift performance
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence
• Leading and embedding new initiatives and product launches at store level
• Maintaining compliance with health & safety, food safety and security standards

Skills

Team leadership

Customer experience

KPI tracking

Data-driven decisions

Tools

POS systems

Job description

Starbucks in London is seeking an Assistant Manager to lead daily store operations, coach partners, and drive outstanding customer experiences.

You will own shifts, monitor KPIs, manage labour, waste, and sales performance, and support product launches while maintaining health and safety standards. Join a team that values growth, community, and excellent results with comprehensive training and benefits.