Shift Leader - Operations & KPI Coach

Starbucks Corp.; London Borough of Lambeth; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Food on shift

Bean stock options

Global Academy access

Weekly coffee

30% partner discounts

Perks at Work discounts

Life assurance

Home Sweet Loan

Employee Assistance Programme

Recognition programs

Job summary

Starbucks Corp. is seeking an Assistant Manager to lead a busy store in London. You will drive commercial results, deliver world-class customer experiences and own daily operations with your leadership team.

You will coach partners, monitor KPIs, and ensure health & safety compliance while embedding new initiatives and product launches at store level. A strong focus on people, performance and brand standards is essential.

Qualifications

• Proven experience leading a team in a fast-paced retail or hospitality setting.
• Ability to translate metrics into actionable improvements.
• Strong customer-focused approach and commercial sensitivity.

Responsibilities

• Lead store shifts to deliver commercial results and exceptional customer experience.
• Coach and develop partners, monitor KPIs and performance.
• Ensure health & safety and brand standards are maintained.
• Act as duty manager during shifts and support product launches.

Skills

Leadership

Team management

Customer focus

Commercial acumen

Data-driven decisions

Retail & hospitality

Job description

Starbucks Corp. is seeking an Assistant Manager to lead a busy store in London. You will drive commercial results, deliver world-class customer experiences and own daily operations with your leadership team.

You will coach partners, monitor KPIs, and ensure health & safety compliance while embedding new initiatives and product launches at store level. A strong focus on people, performance and brand standards is essential.