Assistant Store Manager – Jupiter Self Storage

BizSpace; Coalville; Remote; GBP 23,000 - 30,000; Full time

Job summary

Jupiter Self Storage in Coalville is seeking an Assistant Store Manager to support the Store Manager in driving occupancy, customer service and daily site operations. You will help maximise revenue, oversee security and onboarding of new customers.

This role requires a confident communicator with retail or hospitality experience, weekend flexibility, and proficiency with CRM/store software. You will deputise for the Store Manager when needed and help coach Customer Service Advisors to meet sales

Qualifications

• Experience in retail, hospitality, self-storage or customer-facing sales.
• Proven ability to meet sales, conversion and upselling targets.
• Attention to cleanliness, security routines and procedures.
• Confident with CRM or store management software and standard office tools.
• Willing to work weekend shifts on a rota.

Responsibilities

• Handle enquiries by phone, email and walk-in, and conduct site tours to turn leads into move-ins.
• Upsell packaging supplies, padlocks, insurance and add-on services at the point of sale.
• Carry out weekly competitor pricing checks to track local promotions and occupancy.
• Help with local marketing, including outreach to removal firms, estate agents and local trade businesses.
• Encourage positive customer feedback to maintain high online ratings.
• Carry out daily opening/closing patrols and ensure security systems are functional.
• Manage check-ins, digital licence agreements and gate access.
• Support credit control by chasing overdue balances and processing deposits.

Skills

Retail experience

Customer service

Sales targets

Tools

CRM software

Store management software

Job description

Assistant Store Manager – Jupiter Self Storage, Coalville

Location Coalville, Leicestershire

Package Competitive salary plus bonus, depending on experience

Hours Full-time, 40 hours a week, including weekends on a rota

Reports to Store Manager

Team Store Manager and Customer Service Advisors

About Jupiter Self Storage

Jupiter Self Storage is a new self-storage business within the BizSpace and Sirius group. Our new Coalville site in Leicestershire opens on 31 March 2027. You will join before opening, with an induction that includes time in a BizSpace centre with self-storage and time at head office, and help launch the site from the start.

Role Overview

As Assistant Store Manager you support the Store Manager in driving the commercial success and smooth running of the Coalville site. You will help maximise occupancy and ancillary sales, deliver high standards of customer service, keep the site presentable and secure, and deputise for the Store Manager in their absence.

Key Responsibilities

Sales and Ancillary Revenue

• Handle enquiries by phone, email and walk-in, and conduct engaging site tours to turn leads into confirmed move-ins
• Upsell packaging supplies, padlocks, insurance and add-on services at the point of sale to meet targets
• Carry out weekly competitor mystery shopping to track local pricing, promotions and occupancy
• Help with local marketing, including outreach to removal firms, estate agents and local trade businesses
• Encourage positive customer feedback to keep a 4.5-star rating or better on Google and other review platforms

Site Operations, Security and Compliance

• Carry out the daily opening and closing patrols, making sure fencing, lighting, access barriers and roller shutters are secure and working
• Carry out daily lock checks and apply overlock procedures for arrears or unauthorised access
• Make sure vacated units are cleaned, inspected and quickly returned to available stock
• Help maintain statutory compliance with weekly fire alarm tests, emergency lighting checks and routine health and safety logs
• Supervise external contractors on site, such as cleaners, maintenance and pest control, and confirm completed works

Customer Journey and Administration

• Manage check-ins: verify customer identification, complete compliant digital licence agreements and set up gate access
• Process departures, record condition reports and finalise deposit releases
• Support credit control by monitoring debtor lists, chasing overdue balances by phone and email, and applying late fees
• Handle customer queries and everyday operational issues, passing complex complaints to the Store Manager

Team Support

• Deputise for the Store Manager on days off, holidays or off-site meetings
• Help to onboard and support Customer Service Advisors, sharing best practice on sales and operational standards

About You

• A proven background in retail, hospitality, self-storage or a customer-facing sales environment
• A confident communicator with a track record of meeting sales, conversion and upselling targets
• A sharp eye for detail on cleanliness, security routines and procedures
• Confident with CRM or store management software and standard office tools
• Willing to work weekend shifts on a rota

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of BizSpace. It will therefore be subject to periodic review.