Assistant Manager

Red Personnel Ltd.; Hayes End; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly Bonus

Job summary

Red Personnel Ltd. is seeking an Assistant Manager for a busy London self-storage store (N1). The role offers £28,980 per year with a quarterly bonus, on a five-day-per-week pattern across seven days, and real opportunities to develop into a senior operational position.

You will lead by example, deliver strong customer service and drive occupancy and revenue. Reporting to the Store Manager, you will ensure smooth day-to-day operations, manage a small team, and support marketing initiatives.

Qualifications

• Strong verbal and written communication skills.
• Confidence engaging with customers face to face and over the telephone.
• Attention to detail and ability to follow procedures.
• Proactive, self-disciplined approach with ability to work independently.
• Experience supervising or motivating a small team.

Responsibilities

• Support the achievement of the store's sales, occupancy and financial targets.
• Identify opportunities to increase occupancy and revenue.
• Handle sales enquiries by telephone and in person and convert to bookings.
• Deliver excellent customer service and respond to a diverse range of needs.
• Supervise and motivate Customer Service Assistants, leading by example.
• Take responsibility for the store in the Store Manager's absence and report to the Regional Manager.
• Maintain a clean, safe, and well-presented store and follow Health & Safety procedures.
• Monitor store performance against budgets and support promotions.
• Assist with reporting, unit mix analysis and administrative tasks.

Skills

Team leadership

Customer engagement

Communication skills

Attention to detail

Proactivity

Job description

The Assistant Manager will support the Store Manager at a well-established self‑storage operation in London (N1), helping to drive sales, maximise occupancy and maintain smooth daily running of the site. This full-time, permanent position offers £28,980 per annum plus a quarterly bonus, working five days across seven on a shift pattern. Duties include delivering strong customer service, assisting with sales activity, overseeing store standards and deputising when required. Applicants should demonstrate commercial awareness, solid communication and organisational abilities, and confidence in a hands‑on, customer‑facing setting. Reporting to the Store Manager, the postholder will play a key part in day‑to‑day operations.

About the Role

The Access Store is the operational heart of the business. As Assistant Manager, you will work closely with the Store Manager to achieve sales and profit targets while ensuring every customer receives a consistently high standard of service. You will also contribute to the presentation, cleanliness and overall effectiveness of the store. When the Store Manager is absent, you will take overall responsibility for the day‑to‑day running of the store.

Key Responsibilities

• Support the achievement of the store’s financial, sales and occupancy targets
• Identify and recommend opportunities to increase occupancy and revenue
• Handle sales enquiries professionally by telephone and face to face, converting enquiries into bookings wherever possible
• Deliver excellent customer service and respond effectively to a diverse range of customer needs
• Supervise, support and motivate Customer Service Assistants, leading by example
• Take responsibility for the store in the Store Manager’s absence, including reporting financial and operational information to the Regional Manager
• Maintain a clean, safe, well‑presented store at all times
• Ensure Health & Safety procedures are followed for the benefit of customers and colleagues
• Monitor store performance against monthly and annual budgets
• Support marketing activity and local store promotion
• Assist with unit mix analysis, using reporting to identify changes that could improve occupancy and revenue
• Report and follow up repair and maintenance issues promptlySupport debt‑control procedures and help keep bad debt to a minimum
• Complete administration accurately and in line with company procedures
• Identify training and development needs within the team

What We Are Looking For

• Strong verbal and written communication skills
• Confidence engaging with customers face to face and over the telephone
• Excellent listening skills and a genuine customer‑service focus
• Attention to detail and the ability to work within procedures
• A proactive, self‑disciplined approach with the ability to work independently
• Experience supervising or motivating a small team, ideally leading by example
• Confidence taking responsibility for store operations in the Manager’s absence
• Comfortable working alone at times, as well as within a small team
• A commercial mindset with an interest in sales, occupancy and revenue performance
• Full product and service knowledge will be developed through induction and probation

What’s on Offer

• Permanent, full-time position
• Competitive salary of £28,980 per annum + Quarterly Bonus
• The opportunity to develop into a senior operational role
• A varied role combining sales, customer service, team leadership and store operations
• The chance to make a real impact within a busy London store