Assistant Manager

Storage King; Basildon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Healthshield plan

Pension scheme

Free parking on site

Holiday allowance 20–25 days

Bank holidays

Job summary

Storage King in Basildon seeks an energetic Assistant Manager to support store operations, drive sales and manage facilities. The role blends customer service with sales targets in a busy environment, with responsibilities across payments, inquiries and day-to-day store upkeep.

The successful candidate will be reliable, eager to learn, IT literate, and able to work both as part of a small team and alone when needed. Salary and benefits reflect the role’s responsibilities.

Qualifications

• Experience in a sales role with a focus on customer satisfaction.
• Ability to work in a small team and lone-work on occasion.
• Reliability, initiative and willingness to learn new tasks.

Responsibilities

• Provide excellent customer experience both on the phone and face to face.
• Report into the Store Manager; operate as a two-person team.
• Follow up on overnight website enquiries and convert prospects to customers.
• Daily checks of units to ensure security.
• Chase customer payments and collect receipts.
• Encourage customer reviews and maintain neat, tidy facilities.

Skills

Customer service

Sales

Teamwork

Reliability

IT literacy

Driving licence

Self-motivation

Job description

Storage King is looking for an energetic, sales motivated Assistant Manager to support the team in all aspects of running of our busy Basildon store and growing the business.

As an Assistant Manager, this role is part customer service, part sales and part facilities management. This is a varied position, and no day is the same

In this role as Assistant Manager you will be:

• Providing a great customer experience both on the phone and face to face
• Report into the Store Manager (You are a team of 2)
• Following up on all overnight website enquiries and converting any prospects into storage customers
• Daily checking of units making sure that all is secure
• Chasing customer payments
• Gaining customer reviews on your service
• Making sure the storage facility is neat and tidy for your customers

To be successful in this role of Assistant Store Manager you will need:

• A confident personality with good customer service skills
• Experience in a sales role (this is not hard sales but keeping customers happy and increasing sales is important)
• To be reliable and willing to learn
• Ability to work in a small team
• Ability to lone work on occasion
• Have a responsible and self-motivated attitude (and support your manager)
• Physically fit (on your feet and walking up and down the facility)
• IT literate (there's some administration)
• Driving licence (desirable)

In return you will be working within a supportive management structure

• Salary scale - Up to £27,000 basic plus good monthly and quarterly bonuses (total package circa £31k OTE).
• 20 days holiday (rising to 25 days) and Bank Holiday
• Free parking on site
• Healthshield plan (covering medical needs)
• Pension scheme

Hours - 40 hours per week (Mon to Fri - 8.30am to 6pm on a split shift basis), alternate Saturdays (10 - 4pm)

Full structured training provides. You need to be supported to succeed!