Assistant Manager

Pertemps Bond; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly Bonus

Career development in a busy London

Permanent, full-time position

Job summary

Pertemps Bond in London, N1 is seeking an Assistant Manager to run day-to-day store operations, drive sales and occupancy, and deliver excellent customer service. The role reports to the Store Manager and involves supervising a small team in a fast-paced self-storage environment.

The successful candidate will support financial targets, manage customer enquiries, and ensure the store complies with Health & Safety and company procedures. Immediate interviews available.

Qualifications

• Strong verbal and written communication skills.
• Confident in engaging customers face to face and by phone.
• Excellent listening skills with a customer-service focus.
• Attention to detail and adherence to procedures.
• A proactive, self-disciplined approach, able to work independently.
• Experience supervising or motivating a small team.
• Ability to take responsibility for store operations in the Manager’s absence.
• Comfort working alone and in a small team.
• Commercial mindset with interest in sales and occupancy.
• Product and service knowledge developed through induction.

Responsibilities

• Support the store in achieving financial, sales and occupancy targets.
• Identify opportunities to increase occupancy and revenue.
• Handle enquiries by telephone and face to face, converting to bookings.
• Deliver excellent customer service to a diverse range of needs.
• Supervise and motivate Customer Service Assistants.
• Take responsibility for the store when the Store Manager is absent.
• Maintain a clean, safe, well-presented store at all times.
• Follow Health & Safety procedures for customers and colleagues.
• Monitor store performance against budgets.
• Support marketing activity and local store promotions.
• Assist with unit mix analysis to improve occupancy and revenue.
• Report and follow up repairs and maintenance promptly.
• Support debt-control procedures and keep bad debts to a minimum.
• Complete administration accurately and in line with procedures.
• Identify training and development needs within the team.

Skills

Communication

Face-to-face

Telephone skills

Active listening

Attention to detail

Independence

Team supervision

Store operations

Sales mindset

Product knowledge

Job description

Assistant Manager – Self Storage – London N1 – Urgent Vacancy

Location: London, N1

Salary: £28,980 per annum + Quaterly Bonus

Role Type: Full-Time, Permanent

Reporting To: Store Manager

Shift pattern: Working 5 days across 7

Urgent Vacancy – Immediate Interviews Available

An exciting opportunity has arisen for an Assistant Manager to join a well-established self-storage operation in London, N1. This is a hands-on, customer-focused role where you will support the Store Manager in driving sales, maximising occupancy, delivering excellent service and ensuring the store runs smoothly and efficiently.

This is an urgent vacancy, so early applications are strongly encouraged.

About the Role

The Access Store is the operational heart of the business. As Assistant Manager, you will work closely with the Store Manager to achieve sales and profit targets while ensuring every customer receives a consistently high standard of service.

You will also contribute to the presentation, cleanliness and overall effectiveness of the store. When the Store Manager is absent, you will take overall responsibility for the day-to-day running of the store.

Key Responsibilities

• Support the achievement of the store’s financial, sales and occupancy targets
• Identify and recommend opportunities to increase occupancy and revenue
• Handle sales enquiries professionally by telephone and face to face, converting enquiries into bookings wherever possible
• Deliver excellent customer service and respond effectively to a diverse range of customer needs
• Supervise, support and motivate Customer Service Assistants, leading by example
• Take responsibility for the store in the Store Manager’s absence, including reporting financial and operational information to the Regional Manager
• Maintain a clean, safe, well-presented store at all times
• Ensure Health & Safety procedures are followed for the benefit of customers and colleagues
• Monitor store performance against monthly and annual budgets
• Support marketing activity and local store promotion
• Assist with unit mix analysis, using reporting to identify changes that could improve occupancy and revenue
• Report and follow up repair and maintenance issues promptly
• Support debt-control procedures and help keep bad debt to a minimum
• Complete administration accurately and in line with company procedures
• Identify training and development needs within the team

What We Are Looking For

• Strong verbal and written communication skills
• Confidence engaging with customers face to face and over the telephone
• Excellent listening skills and a genuine customer-service focus
• Attention to detail and the ability to work within procedures
• A proactive, self-disciplined approach with the ability to work independently
• Experience supervising or motivating a small team, ideally leading by example
• Confidence taking responsibility for store operations in the Manager’s absence
• Comfortable working alone at times, as well as within a small team
• A commercial mindset with an interest in sales, occupancy and revenue performance
• Full product and service knowledge will be developed through induction and probation

What’s on Offer

• Permanent, full-time position
• Competitive salary of £28,980 per annum+ Quarterly Bonus
• The opportunity to develop into a senior operational role
• A varied role combining sales, customer service, team leadership and store operations
• The chance to make a real impact within a busy London store