Assistant Manager

Red Personnel Ltd.; London Borough of Islington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

Career progression

Job summary

Red Personnel Ltd. in London, N1, is seeking an Assistant Manager for a busy self-storage store. You will support the Store Manager to drive sales, maximise occupancy and deliver excellent service in a hands-on role.

This urgent vacancy offers a permanent, full-time position with a competitive salary and quarterly bonus. You will share responsibility for store performance, training and smooth daily operations in a fast-paced retail environment.

Qualifications

• Proven ability to communicate clearly in writing and verbally.
• Comfort engaging with customers face to face and by phone.
• Strong listening skills and customer-service orientation.
• Meticulous attention to detail and adherence to procedures.
• Proactive, self-disciplined approach and reliable work ethic.
• Experience supervising or motivating a small team.
• Willingness to take store-operations ownership in the Manager's absence.
• Capable of working independently and as part of a team.
• Commercial mindset with focus on sales, occupancy and revenue.
• Basic product/service knowledge will be enhanced through induction.

Responsibilities

• Support achievement of store financial, sales and occupancy targets.
• Identify opportunities to increase occupancy and revenue.
• Handle sales enquiries via phone and in person, converting to bookings.
• Deliver outstanding customer service and respond to diverse needs.
• Supervise and motivate Customer Service Assistants; lead by example.
• Take responsibility for day-to-day store operations in the Manager's absence.
• Maintain a clean, safe, and well-presented store at all times.
• Follow Health & Safety procedures for customers and colleagues.
• Monitor performance against monthly and annual budgets.
• Support marketing activity and local store promotion; assist with unit mix analysis.
• Report and follow up on repairs and maintenance promptly.
• Assist with debt-control procedures and minimise bad debt.
• Complete administration accurately per company procedures.
• Identify training and development needs within the team.

Skills

Communication

Customer communication

Active listening

Attention to detail

Self-discipline

Team supervision

Operations ownership

Independent work

Sales mindset

Product knowledge

Occupancy focus

Job description

Assistant Manager - Self Storage - London N1 - Urgent Vacancy

Location: London, N1

Salary: £28,980 per annum + Quaterly Bonus

Role Type: Full-Time, Permanent

Reporting To: Store Manager

Shift pattern: Working 5 days across 7

Urgent Vacancy - Immediate Interviews Available

An exciting opportunity has arisen for an Assistant Manager to join a well-established self-storage operation in London, N1. This is a hands-on, customer-focused role where you will support the Store Manager in driving sales, maximising occupancy, delivering excellent service and ensuring the store runs smoothly and efficiently.

This is an urgent vacancy, so early applications are strongly encouraged.

About the Role

The Access Store is the operational heart of the business. As Assistant Manager, you will work closely with the Store Manager to achieve sales and profit targets while ensuring every customer receives a consistently high standard of service. You will also contribute to the presentation, cleanliness and overall effectiveness of the store. When the Store Manager is absent, you will take overall responsibility for the day-to-day running of the store.

Key Responsibilities

• Support the achievement of the store's financial, sales and occupancy targets
• Identify and recommend opportunities to increase occupancy and revenue
• Handle sales enquiries professionally by telephone and face to face, converting enquiries into bookings wherever possible
• Deliver excellent customer service and respond effectively to a diverse range of customer needs
• Supervise, support and motivate Customer Service Assistants, leading by example
• Take responsibility for the store in the Store Manager's absence, including reporting financial and operational information to the Regional Manager
• Maintain a clean, safe, well-presented store at all times
• Ensure Health & Safety procedures are followed for the benefit of customers and colleagues
• Monitor store performance against monthly and annual budgets
• Support marketing activity and local store promotionAssist with unit mix analysis, using reporting to identify changes that could improve occupancy and revenue
• Report and follow up repair and maintenance issues promptly
• Support debt-control procedures and help keep bad debt to a minimum
• Complete administration accurately and in line with company procedures
• Identify training and development needs within the team

What We Are Looking For

• Strong verbal and written communication skills
• Confidence engaging with customers face to face and over the telephone
• Excellent listening skills and a genuine customer-service focus
• Attention to detail and the ability to work within procedures
• A proactive, self-disciplined approach with the ability to work independently
• Experience supervising or motivating a small team, ideally leading by example
• Confidence taking responsibility for store operations in the Manager's absence
• Comfortable working alone at times, as well as within a small team
• A commercial mindset with an interest in sales, occupancy and revenue performance
• Full product and service knowledge will be developed through induction and probation

What's on Offer

• Permanent, full-time position
• Competitive salary of £28,980 per annum+Quarterly Bonus
• The opportunity to develop into a senior operational role
• A varied role combining sales, customer service, team leadership and store operations
• The chance to make a real impact within a busy London store