Assistant Store Manager

Liverpool Football Club; Occold; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports retail company in the UK is seeking an Assistant Store Manager for their ILAC Store. The successful candidate will manage day-to-day store operations, inspire a retail team, and enhance customer experiences. Responsibilities include managing stock, delivering training, and ensuring compliance with retail standards. Ideal candidates should possess retail management experience, strong analytical skills, and a passion for customer service. This full-time role offers a supportive environment focused on inclusivity and community engagement.

Benefits

Commitment to equality, diversity and inclusion

Positive impact in local communities

Qualifications

• Experience in a managerial or supervisory role within a retail environment.
• Ability to motivate and lead a team to success.
• Strong understanding of KPIs and product knowledge.

Responsibilities

• Open and close the store, manage till operations.
• Oversee stock management and merchandising.
• Support store team development and performance management.

Skills

Leadership

Coaching

Retail Management

Analytical Skills

Customer Service

Problem-Solving

Job description

Overview

Are you a natural leader with a passion for retail and delivering outstanding customer experiences? We're looking for a confident and motivated Assistant Store Manager to help drive the success of our ILAC Store in Ireland.

In this hands-on role, you’ll play a key part in running the store day-to-day, inspiring the team, and ensuring every customer enjoys a world-class LFC shopping experience.

What will you be doing?

As Assistant Store Manager, you’ll take ownership of operational excellence while supporting and developing your team. Your responsibilities will include:

• Open and close the store, carry out till counts, investigate, resolve, action or escalate any till losses or discrepancies, cashing up, safe counts, banking and manage Securicor collections.
• Manage the shopfloor and back-office areas, including queues, customer issues, stock availability issues and printing issue.
• Ensure all deliveries are received and processed in most efficient manner and the shopfloor is commercially merchandised.
• Provide the store team with direction and guidance to complete daily tasks and achieve targets.
• In conjunction with the Store Manager, manage the store team’s performance daily and manage any store and/or staff issues to successful conclusion.
• Support the Store Manager to ensure that your store is effectively resourced to meet the needs of the store and customer base at key trading times including planning rotas and the recruitment of employees.
• Make decisions that will generate sales and enhance store profitability.
• Complete all paperwork and store actions to deliver consistent results above the retail benchmark for Store Compliance Audits.
• Deliver refresher training to the existing store team, whilst supporting the induction and training of new store team members.
• Coordinate shopfloor moves and any promotional activities and product launches, for example Kit launch and taking responsibility for any key actions in preparation for match days.
• Oversee the transfer of stock to other stores or the Distribution Centre, ensuring all paperwork is completed and the stock is tracked.
• Oversee the completion of stock counts and stock takes.
• Undertake all tasks in accordance with our retail standards and to participate in regular meetings and training.

Who are we looking for?

You’ll thrive in this role if you:

• Have experience in a managerial or supervisory role within a retail environment.
• Are confident motivating, coaching and leading a team to success.
• Understand KPIs and how to use them to drive performance.
• Are commercially aware with strong product knowledge and a passion for creating standout customer experiences.
• Bring strong numerical, analytical and problem-solving skills.
• Are detail-driven, organised, and comfortable making operational decisions in a fast-paced environment.
• Can work flexibly to meet the needs of the store.

Why should you apply?

This is a full-time permanent contract, working 40 hours per week on a 5 from 7-day basis. Your main base will be our ILAC Store, in Ireland.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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