Assistant Store Manager - Gateshead

Metro Bank Plc; Gateshead; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a forward-thinking bank as an Assistant Store Manager, where you will lead a dynamic team dedicated to delivering unparalleled customer service. In this role, you will support the Store Manager in all operational activities, inspire your colleagues, and play a crucial part in enhancing the brand image. This position offers a fantastic opportunity to develop your skills in service, risk, and people management while making a significant impact on customer satisfaction. If you are passionate about creating fans through exceptional service and enjoy working in a fast-paced environment, this role is perfect for you. Embrace the chance to grow your career in a supportive and inclusive workplace!

Benefits

Competitive Salary

Discretionary Annual Bonus

Generous Holiday Allowance

Attractive Pension Scheme

Healthcare

Life Assurance

Colleague Discounts

Qualifications

• Passionate about providing exceptional customer service.
• Strong ability to manage time and attention to detail.

Responsibilities

• Support the Store Manager in supervising the team and operations.
• Grow customer base by providing amazing service and convenience.
• Handle complaints and ensure resolution.

Skills

Customer Service

Team Leadership

Time Management

Risk Management

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

As an Assistant Store Manager, you will lead a team of Customer Service Representatives, making sure that the customer service that we provide is always second to none! You will work alongside other Assistant Store Managers and share different responsibilities within the Store that will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image.

So what will you be doing?

1. Supporting the Store Manager in supervision of the team and all operational activities.
2. Directly and indirectly grow Metro Bank's Retail and Business customer base, brand, deposits, and lending by providing amazing service and convenience.
3. Inspiring and nurturing colleagues by being a role model for our amazing behaviours.
4. Taking responsibility for complaints handling through to resolution.
5. Co-ordinating team schedules and providing leadership to Customer Service Representatives.
6. Actively participating in the store events such as Business Networking.
7. Constantly looking for ways to Surprise and Delight our customers!

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues, and Metro Bank and have the courage to call out any concerns.

What you will need:

1. Passionate about providing unparalleled levels of service and convenience for customers.
2. Understand the risks associated with your job and what that means for you, Metro Bank, and all our stakeholders.
3. Able to work and learn quickly in a fast-paced, fun, and dynamic environment.
4. Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow.
5. Care about doing a great job and exceeding expectations with the quality of what you do.
6. Excellent time management and attention to detail are key - this role involves processing lots of customer and colleague information to a deadline.
7. Naturally, you will be comfortable with having full operational accountability of the Store.

Our promise to you...

1. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
2. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!

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