Assistant Spa Manager

PBL Magazine; Bath; On-site; GBP 26,400 - 35,600; Full time

Benefits offered by this job

Competitive salary

Bonus scheme and service charge share

On-site gym

Company events

Job summary

The Royal Crescent Hotel & Spa in Bath is seeking an Assistant Spa Manager to support the Spa Manager in delivering a seamless, luxurious guest experience within a prestigious 5-star setting.

You will lead a small team of spa therapists and reception staff, manage bookings and stock, ensure health and safety compliance, and contribute to staff training and development. A concierge attitude and strong English communication are essential.

Qualifications

• 1–2 years of spa management or supervisory experience in luxury environments.
• Confident leadership with ability to motivate a diverse team.
• Excellent communication skills and fluent English.

Responsibilities

• Support Spa Manager in daily spa operations and guest experience.
• Lead by example on the spa floor and perform treatments when required.
• Oversee staff scheduling, briefings, and training initiatives.
• Manage bookings, profiles, and reporting using spa software.

Skills

Spa management

Leadership

Customer service

Communication

Education

Certificate of Higher Education

Tools

Prem Spa/Journey software

Job description

The Royal Crescent Hotel & Spa is an award-winning, iconic 5-star property located in the heart of Bath. Known for its exceptional service, timeless elegance, and world-class spa facilities, it offers a truly unique environment for both guests and team members. Joining the spa team here means becoming part of a renowned luxury destination with a reputation for excellence.

About the Role

The Assistant Spa Manager supports the Spa Manager in overseeing the daily operation of the spa, ensuring a seamless, luxurious experience for every guest. This role blends leadership, operational management, and hands-on spa expertise within a prestigious 5-star setting.

You’ll help guide a talented team, maintain impeccable standards, and contribute to the continued success of one of Bath’s most celebrated spas.

Key Responsibilities

• Support the management of 10 spa therapists and 3 reception staff.
• Maintain exceptional guest service standards consistent with a luxury 5-star environment.
• Lead by example on the spa floor, including performing treatments when required.
• Assist with staff scheduling, daily briefings, and performance support.

Operations & Administration

• Manage and optimise the spa booking diary to maximise guest satisfaction and therapist utilisation.
• Assist with stock taking, stock control, and ordering.
• Ensure full compliance with Health & Safety, hygiene, and operational standards.
• Support staff training, onboarding, and ongoing development.

Systems & Processes

• Use spa management software for bookings, guest profiles, and reporting.
• Experience with Prem Spa/Journey software is a strong advantage.

What We're Looking For

• 1-2 years of spa management or supervisory experience, ideally within a luxury or 5-star environment.
• Confident leadership skills with the ability to motivate and support a diverse team.
• Excellent communication skills and fluent English.
• Strong organisational ability and a proactive approach to problem-solving.
• Flexibility to work across weekdays and weekends as part of a 5-day rota.
• A recognised spa or beauty therapy qualification is desirable.

What We Offer

• Competitive salary package.
• Bonus scheme and full share of hotel service charge.
• The opportunity to work within an iconic, award-winning 5-star hotel.
• A supportive, passionate team and opportunities for professional growth.

Job Type: Full-time

Pay: £31,000.00 per year

Benefits

• Canteen
• Company events
• Company pension
• On-site gym
• Referral programme

Ability to commute/relocate:

Bath BA1 2LS: reliably commute or plan to relocate before starting work (preferred)

Education:

• Certificate of Higher Education (preferred)

Experience:

• Spa Supervising : 1 year (required)
• Customer service: 1 year (required)
• Spa Retail management: 1 year (preferred)