Assistant Spa & Wellness Manager

The-Londoner-Hotel; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday incl. Bank Holidays

Complimentary hot meals daily

Annual complimentary night stays

Staff discount platform

Company pension

Wellbeing programmes

Job summary

The Londoner is seeking an Assistant Spa Manager to support the Spa Manager in the day-to-day operation of the Spa Retreat, ensuring service quality and smooth running across treatments and guest experiences.

You will coach therapists, help achieve revenue and guest-satisfaction goals, monitor standards, train staff, and seek feedback to continually improve the guest experience at London’s landmark hotel.

Qualifications

• Spa supervisory experience in a 5 Star Spa environment (UK).
• NVQ Level 3 or equivalent UK certificates.
• Ability to manage and achieve budgetary goals by analysing historical data, forecasts and revenues.

Responsibilities

• Assist the Spa Manager with day-to-day spa operations.
• Coach and train therapists to maintain treatment standards.
• Achieve spa revenue, profit and customer satisfaction goals.
• Ensure guest expectations are exceeded and gather feedback to improve the experience.

Skills

Spa supervision

Budget analysis

Staff training

Customer service

Education

NVQ Level 3 (UK)

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.

We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

Due to the ongoing success of the Retreat at The Londoner, we are currently recruiting for an Assistant Spa Manager.

Overview

• A new opportunity has arisen to join The Londoner Spa Retreat team as Assistant Spa Manager.
• The role of Assistant Spa Manager will involve assisting the Spa Manager in the day to day operation and running of the spa operation.
• Supporting and training the therapists to ensure treatment standards are achieved.
• Achieve Spa revenue, profit and customer satisfaction goals for the Spa and Wellness operation alongside the Spa Manager.
• Ensure guest expectations are exceeded and seeks opportunities to improve the guest experience by seeking feedback.

About you

• Current Spa supervisory experience within a 5 Star Spa environment within the UK.
• NVQ Level 3 or current verified UK certificates.
• Ability to manage and achieve budgetary goals by analysing historical data, forecasts and revenues.

• Has the ability to demonstrate personal ownership of tasks and will ensure completion to achieve the required results.
• Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary