Spa Manager

Fowey Hall Hotel; Fowey; On-site; GBP 36,000 - 45,000; Full time

Benefits offered by this job

Training and development

Birthday holiday

EarlyPay

Cycle to work

Help@Hand mental health support

Life Assurance Benefit

Enhanced Maternity/Paternity packages

Paid volunteering day

LFH Benefit Hub

50% off Food & Spa

Discounted hotel stays

Job summary

Fowey Hall Hotel in Cornwall is seeking a dynamic Spa Manager and Therapist to lead our spa team and deliver exceptional guest experiences. This permanent role offers a 40-hour work week over five days, including weekends, with a salary of up to £38,000 plus commission, bonus and a generous service charge.

You'll hold NVQ3/ITEC/CIBTAC/CIDESCO qualifications, manage operations, train staff, promote premium products, and provide high quality treatments.

Qualifications

• Must hold NVQ level 3 or equivalent in beauty treatments.
• Experience in a hotel or destination spa.
• Proven leadership and scheduling skills.
• Willingness to work weekends/holidays.

Responsibilities

• Oversee spa operations and staffing.
• Lead and develop spa team.
• Perform spa treatments as needed.
• Promote products and drive sales.

Skills

Spa management

Guest experience

Sales promotion

Elemis training

Beauty qualifications

Education

Spa qualifications NVQ3/ITEC/CIBTAC/CIDESCO

Job description

Contract: Permanent
Salary: £38,000 plus commission and bonus

Fowey Hall Hotel, nestled on the picturesque coastline of Cornwall, is a luxury family-friendly hotel renowned for its stunning views, exceptional service, and historical charm. Are you passionate about wellness, beauty, and exceptional guest experiences? We are seeking a dynamic Spa Manager and Therapist to lead our spa team.

Position Overview:

As a Spa Manager, you will play a crucial role in delivering exceptional spa experiences to our guests, ensuring their ultimate relaxation and well-being.

This a permanent role, at 40 hours per week over 5 days (including weekends), with an annual salary of up to £38,000 DOE + commission + bonus + generous service charge and a brilliant benefit package.

Here’s what we’re looking for:

• Spa UK Qualified to NVQ level 3 or ITEC, CIBTAC, CIDESCO (or equivalent in beauty treatments and massage).
• Previous experience ideally from within either a destination Spa or within a Hotel Spa.
• Management Experience: Proven ability to lead and inspire a team, manage schedules, and oversee day-to-day operations.
• Guest-Centric Approach: Your focus is on creating a memorable and relaxing experience for every guest.
• Promote our premium products and drive sales.
• Elemis training will be provided, but previous experience of Elemis is highly desirable.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities:

• Spa Operations: Efficiently manage spa operations, including scheduling, inventory, and maintenance.
• Team Leadership: Lead by example, ensuring team members deliver exceptional service.
• Hands‑On Treatments: Perform spa treatments (massages, facials, etc.) with skill and care.
• Product Promotion: Educate guests about our products and recommend personalised solutions whilst driving product sales.

If you are a dedicated and skilled Spa Manager and Therapist looking to be part of a prestigious hotel known for its commitment to guest well-being, we invite you to apply for this exciting opportunity.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group, Fowey Hall Hotelis a family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.