Assistant Shop Manager: Lead Sales & Volunteers

Southern Hospice Group; Peacehaven; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Pension scheme

35 days leave (incl. bank holidays)

Education support & study leave

Medicash access

Free parking

Gym discounts

Employee Assistance Programme

Death in Service

Job summary

Southern Hospice Group in Peacehaven is seeking an Assistant Manager for the Charity Shop. The role supports the Shop Manager in day-to-day operations, ensuring excellent customer service and maximising profit. You may stand in for the Shop Manager when required and will help promote the hospices within the community.

The post is part-time and permanent, with a 37.5 hour week pro rata for part-time work. The organisation emphasizes volunteer engagement and community impact.

Qualifications

• Maximise shop performance through donations and goods sales.
• Deliver high standards of customer service at all times.
• Capture Gift Aid to maximise income.
• Support promotions, stock generation and income from new goods.
• Encourage a safe environment and new ideas.

Responsibilities

• Maximise shop contribution from donated and new goods.
• Ensure the shop delivers high standards of customer service.
• Capture Gift Aid at every opportunity to maximise income.
• Assist the manager with sales promotions, stock generation activities and income from new goods.
• Encourage a safe environment that embraces new ideas and originality.
• Help the manager keep the shop looking its very best to deliver maximum income to the hospices.
• Encourage the work of volunteers and co-ordinate the volunteers work and rotas.
• Assist the Manager in recruitment, induction, training, and development of volunteers.

Skills

Customer service

Sales

Gift Aid

Volunteer coordination

Recruitment & training

Job description

Southern Hospice Group in Peacehaven is seeking an Assistant Manager for the Charity Shop. The role supports the Shop Manager in day-to-day operations, ensuring excellent customer service and maximising profit. You may stand in for the Shop Manager when required and will help promote the hospices within the community.

The post is part-time and permanent, with a 37.5 hour week pro rata for part-time work. The organisation emphasizes volunteer engagement and community impact.