Assistant Shop Manager (Addlestone)

Woking & Sam Beare Hospices; Addlestone; On-site; GBP 21,000 - 26,000; Full time

Job summary

Woking and Sam Beare Hospice and Wellbeing Care in Addlestone is seeking an enthusiastic Assistant Shop Manager to help lead our new Addlestone shop and support the charity retail operation.

You will work with our Shop Manager, support volunteers, create attractive displays, process donated stock and deliver excellent customer service while helping maximise sales for hospice care.

We welcome applicants from all backgrounds and are committed to a supportive, inclusive working environment.

Qualifications

• Experience in retail or customer service is required.
• Strong organisational skills and a positive, practical approach.
• Experience with charity retail or volunteers is helpful but not essential.

Responsibilities

• Assist the Shop Manager with day-to-day shop operations.
• Guide and support volunteers; create attractive displays; process donated stock.
• Deliver excellent customer service and maximise sales.

Skills

Retail experience

Customer service experience

Organisational skills

Volunteer coordination

Job description

At our hospice, every role plays a part in providing exceptional care and comfort to patients and their families. If you're caring, compassionate, and committed to making a difference, we’d love to hear from you.

Turn pre-loved treasures into vital hospice care.

Are you interested in retail, people and making a real difference in your local community? Woking & Sam Beare Hospice is looking for an enthusiastic and organised Assistant Shop Manager to help lead our new Addlestone shop and support the continued success of our charity retail operation.

Our shops are far more than places to buy and donate goods. They are welcoming community spaces where every sale, donation and Gift Aid sign-up helps generate the income needed to keep our hospice services running. Retail income plays a vital role in enabling us to provide specialist palliative and end of life care for patients, carers and families across North West Surrey, both in the hospice and in people’s own homes.

In this varied and rewarding role, you will support the Shop Manager with day-to-day shop operations, guide and support our volunteers, create attractive displays, process donated stock and deliver excellent customer service. You will help maximise sales while ensuring everyone who visits, donates or volunteers feels welcome, valued and included.

We are looking for someone with retail or customer service experience, strong organisational skills and a positive, practical approach. You will enjoy working with people, identifying sales opportunities and contributing ideas to support the shop. Experience of charity retail or working with volunteers would be helpful, but it is not essential. What matters most is your commitment to excellent service and to supporting the hospice’s mission.

This is an opportunity to be part of a much-loved local charity where your work has a direct impact. By helping our shop thrive, you will be helping to fund compassionate care for people at some of the most important and difficult moments in their lives.

If you are ready to combine retail skills with purpose, community and impact, we would love to hear from you. We welcome applications from people of all backgrounds and are committed to providing reasonable adjustments where needed throughout the recruitment process.

Applications will be reviewed on a rolling basis and we reserve the right to close the vacancy at an earlier date.

Woking and Sam Beare Hospice and Wellbeing Care

Goldsworth Park CentreWokingSurreyGU21 3LGUnited Kingdom