Assistant Shop Manager

St Lukes Hospice; Harrow; Hybrid; GBP 8,600 - 9,400; Part time

Job summary

St Luke’s Hospice in Harrow and Brent is seeking an enthusiastic Assistant Shop Manager to support our retail team across multiple shops. You will help deliver excellent customer service, maximise income, and create welcoming shops for customers, volunteers and supporters.

You will work alongside Shop Managers, share responsibilities for daily shop operations, stock, and security, and gain hands-on retail management experience in a friendly community setting.

Qualifications

• Enjoys working as part of a team.
• Flexible and willing to support different shop locations.
• Organised, proactive and able to use their own initiative.
• Can confidently take responsibility for a shop in the Manager’s absence.
• Passionate about supporting the work of St Luke’s Hospice.
• Previous retail experience would be advantageous, but candidates with a positive attitude and strong communication skills and willingness to learn are also welcomed.

Responsibilities

• Support the daily operation of the shop and maintain high standards throughout.
• Deliver outstanding customer service and create a welcoming retail environment.
• Encourage and process donations from the public.
• Assist with stock merchandising and display.
• Open and close the shop when required.
• Hold keys and take responsibility for shop security in the Manager’s absence.
• Ensure Health & Safety standards are maintained at all times.
• Promote the work of St Luke’s Hospice within the local community.
• Support across any of our Harrow and Brent shops when required.
• This role includes working within our furniture operations. You will be required to move, lift, assemble and display furniture safely.

Skills

Teamwork

Flexibility

Organisation

Initiative

Communication

Job description

Contract: Permanent contract 15 hours per week – on a flexible 7 day rota

Location:Supporting any of our Harrow & Brent shops

Closing Date: 15th September 2026

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them.

Funding is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end of life care for local people.

Make a difference every day while supporting your local Hospice.

St Luke’s Hospice is looking for an enthusiastic and reliable Assistant Shop Manager to support our retail team across Harrow and Brent. This is a varied, hands‑on role where no two days are the same. You’ll help deliver excellent customer service, maximize income for the Hospice, and create welcoming shops that our customers, volunteers and supporters enjoy visiting.

Working alongside our Shop Managers and volunteers, you’ll play a key role in the day‑to‑day running of our shops and will take responsibility for managing the shop in the Manager’s absence.

• Be part of a friendly and supportive retail team
• Help raise vital funds for local Hospice care
• Gain valuable retail and management experience
• Work in a varied role across multiple shop locations
• Make a real difference within your local community

About the Role

As Assistant Shop Manager, you will:

• Support the daily operation of the shop and maintain high standards throughout
• Deliver outstanding customer service and create a welcoming retail environment
• Encourage and process donations from the public
• Assist with stock merchandising and display
• Open and close the shop when required
• Hold keys and take responsibility for shop security in the Manager’s absence
• Ensure Health & Safety standards are maintained at all times
• Promote the work of St Luke’s Hospice within the local community
• Support across any of our Harrow and Brent shops when required

This role includes working within our furniture operations. You will be required to move, lift, assemble and display furniture safely. Successful candidates will be required to complete manual handling training.

About You

We’re looking for someone who:

• Enjoys working as part of a team
• Is flexible and willing to support different shop locations
• Is organised, proactive and able to use their own initiative
• Can confidently take responsibility for a shop in the Manager’s absence
• Is passionate about supporting the work of St Luke’s Hospice

Previous retail experience would be advantageous, but we are equally interested in candidates with a positive attitude, strong communication skills and a willingness to learn.

Join Us

If you’re looking for a rewarding role where you can support your local community, develop your retail skills and help raise vital funds for Hospice care, we’d love to hear from you.

Work in a furniture shop is required and note that lifting and building furniture will be required.

Please note you will also be required to support in any of our Harrow and Brent Shops when required.

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-representedin our staff.

Please note:We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.