Assistant Shop Manager

British Red Cross; Truro; Hybrid; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Holidays

Pension scheme

Learning & Development

Discounts

Wellbeing Support

Cycle2Work

Job summary

British Red Cross in Truro is seeking an Assistant Shop Manager to lead a friendly charity shop team. This permanent role, 14 hours per week, offers a pro rata salary of £25,213 per annum and a chance to sharpen retail skills while supporting people in communities across the UK.

You’ll work with the shop manager to run a customer-focused shop, supervise volunteers, and help create a welcoming on-high-street window for the charity.

Qualifications

• Retail experience in a shop environment.
• Strong customer service orientation and team leadership.
• Commercial awareness with an understanding of financial targets; IT skills beneficial.

Responsibilities

• Assist in running a profitable, customer-focused shop.
• Coordinate shop floor activity and back-office tasks.
• Foster a welcoming shopping environment and excellent customer experience in-store.
• Oversee volunteers, including induction, management and development.

Skills

Retail experience

Customer service

Team leadership

IT skills

Job description

Assistant Shop Manager

Location: Truro

Salary: £25,213 per annum, pro rata

Hours: 14 per week

Contract: Permanent

Are you a retail expert passionate aboutimpacting to meaningful change?

We need a dynamic Assistant Shop Managerto join our our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity"

- Joanne, Regional Retail Manager

What will a day in the life of a Assistant Shop Managerinvolve?

• Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of apeople-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to champion inclusion as a Disability Confident employer across our UK-based roles and as a Carers Confident Employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders