Assistant Shop Manager - Stratford

Blue Cross UK; Stratford-upon-Avon; On-site; GBP 12,093 - 14,780; Part time

Benefits offered by this job

38 days holiday (rising to 43 with service)

Health cash plan

Pension scheme with enhanced employer contribution

Employee assistance programme

Job summary

A leading charity organization in Stratford-upon-Avon is seeking a Part Time Assistant Manager to foster a welcoming environment for customers and volunteers. The role involves driving sales, managing a team, and providing excellent customer service. Candidates should have previous retail experience and have the ability to lead effectively. Flexibility for working hours, including weekends and holidays, is essential. This position supports vital animal welfare efforts, making it a rewarding opportunity.

Qualifications

• Experience working in a retail environment.
• Experience of leading a team.
• Cash handling and reconciliation experience.

Responsibilities

• Create a welcoming environment for customers and donors.
• Drive sales and manage volunteer recruitment and training.
• Provide excellent customer service.

Skills

Retail management experience

Leadership skills

Customer service

Cash handling

Computer skills

Job description

Job Summary

Compensation: £13,437 / year

Application Deadline: 15 February 2026

Department: Fundraising, Comms & Engagement

Location: Stratford-upon-Avon

Contract Details

Contract: Permanent, part time (21 hours over 3 days)

Salary: £13,437 per annum pro rata (FTE £22,394 per annum)

Location: Henley Street, Stratford-upon-Avon

Closing date: Sunday 15th February 2026

Interview date: 19th and 20th February 2026

Job Description

With over 50 charity shops across England and Wales, our Worcester store is proud to be at the heart of the local community. We are looking for a Part Time Assistant Manager who is passionate about creating a friendly, welcoming environment for our customers, volunteers and those who generously donate to the store.

Using your experience in retail management/leadership, you will work with our Shop Manager and local community to drive forward sales and source quality fashion, accessories and homeware from donations to regenerate and find a new home!

This store really needs someone who understands the local community and can work to build a solid customer base and network of generous donors. Every item sold helps fund our vital work: supporting sick, injured, and homeless pets and caring for over 40,000 animals each year through our rehoming, veterinary, and education programmes.

We're looking for a positive role model to join our leadership team, guiding our team of volunteers in creating a friendly and welcoming shopping experience. We'd like you to have experience of managing others and have creative ways to lead and motivate a team to achieve maximum success. In this role, you will be supporting the recruitment and training of new volunteers, sharing your knowledge of merchandising and provide a quality customer service to those both purchasing and donating.

You could be a current team leader or supervisor, looking to take on more management responsibility or you could be an experienced manager (or deputy) looking for a new challenge. We want to hear from you to see if we are the employer for you!

Our shop is open Monday to Saturday from 09:00 till 17:00 and your normal working pattern may change each week, subject to the needs of the business and the levels of staff and volunteers available to work. This working pattern includes weekends and bank holidays so having the ability to be flexible is essential, and you may also be required to support with additional holiday and sickness cover.

Join us today to have a career you can be proud of!

About You

You will have:

• Previous experience of working in a retail environment
• Cash handling and reconciliation experience
• Experience of leading a team
• Experience of providing great customer experience
• Computer and administration skills

It would also be great if you had:

• Managing volunteers

How to apply

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.