Shop Manager

British Red Cross; Monmouth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working (remote/hybrid)

Annual leave

Pension scheme

Recognition platform

Discounts

Wellbeing support

Learning & development

Will writing service

Death in service

Cycle to work

Job summary

British Red Cross is seeking a Shop Manager in Chepstow to lead our charity shop and motivate staff and volunteers. You will oversee a busy retail operation, ensuring a welcoming customer experience and strong financial performance in support of the charity’s mission.

The role requires supervisory retail experience, cash handling, and IT literacy. You will manage shop layout, staff development, and engagement with our community to promote the cause.

Qualifications

• Experience supervising retail teams.
• Strong customer service skills.
• Proven ability to motivate and develop staff.
• Experience with cash handling and targets.
• Basic IT skills and PC literacy.

Responsibilities

• Leading a team that provides a brilliant shopping experience for your customers.
• Coordinating activity behind the scenes; no two days are the same.
• Designing the layout and environment that connects customers to the cause.
• Achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

Skills

Retail supervision

Customer service

Team leadership

Cash handling

IT / PC skills

Tools

POS systems

MS Office / IT basics

Job description

About The Role Shop Manager Location: Chepstow Salary: £, per annum Hours: per week (includes Saturdays as part of a rota) Contract: Permanent Are you ready to lead the team representing the British Red Cross in your community? We're in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness. "Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful." - Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience
• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

Interested? The closing date for applications is on Weekday DayMonth Year. Interviews commencing Weekday Day Month Year.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to % contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• CycleWork: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders