Shop Manager

British Red Cross; Lochgilphead; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Holidays 36 days

Pension scheme

Learning & Development

Discounts

Cycle2Work

Job summary

British Red Cross Lochgilphead store is seeking a Shop Manager to lead and develop a small team of staff and volunteers, delivering outstanding customer service while driving store performance. You will be responsible for creating an inviting shop environment, meeting sales targets, and acting as an ambassador for the charity in the local community.

This permanent, part-time role offers flexible working patterns and an opportunity to make a real difference.

Qualifications

• Previous retail supervisory or management experience.
• Strong customer service and cash handling skills.
• Proven ability to lead and develop teams to perform at their best.
• Commercial mindset with the drive to meet sales targets.

Responsibilities

• Lead, motivate and develop staff and volunteers to deliver excellent customer service.
• Drive store performance by achieving sales targets and maximizing income.
• Create an attractive, well-presented shopping environment that supports the cause.
• Oversee day-to-day shop operations from front-of-house to back-office tasks.
• Act as an ambassador for the British Red Cross in the local community.

Skills

Retail management

Team leadership

Customer service

Cash handling

MS Office

Tools

Microsoft Office

Job description

Hours: 21 per week (3 days per week between Monday-Saturday)

Contract: Permanent

Are you ready to take the lead and make your mark in the heart of Argyll whilst supporting a fabulous cause?

We're searching for an ambitious Shop Manager to take ownership of our Lochgilphead store and help shape its future success. From leading and developing your team to delivering excellent customer experiences and achieving sales targets, you'll play a key role in making the store a place customers love to visit and colleagues are proud to work in.

Why work for the Red Cross?

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful." - Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading, motivating and developing a team of staff and volunteers to deliver outstanding customer service.
• Driving shop performance by achieving sales targets and maximising income opportunities.
• Creating an attractive, well-presented shopping environment that inspires customers and supports our cause.
• Overseeing all day-to-day shop operations, from front-of-house activity to behind-the-scenes processes.
• Acting as an ambassador for the British Red Cross, promoting our values and making a positive impact in the local community.

To be a successful Shop Manager, what will you need?

• Previous retail experience in a supervisory or management role, with strong customer service and cash-handling skills.
• Proven ability to lead, motivate and develop teams, helping people perform at their best.
• Commercially minded, with the initiative and drive to achieve sales targets and deliver results.
• Confidence using IT systems and Microsoft Office, with good administrative and organisational skills.
• Passionate about the British Red Cross and able to promote the shop within the local community, building support for our cause.

Ready to change lives? The closing date for applications is 23.59 on Monday 31st August 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders