Shop Manager - Warminster

Blue Cross For Pets; Warminster; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

38 days holiday rising to 43 with long

Job summary

Blue Cross shop in Warminster is hiring a Shop Manager to lead a committed team and drive sales, stock control and community fundraising efforts. You will recruit and develop staff and volunteers, ensuring high standards of customer service and governance in a busy charity store.

You will work closely with the Assistant Manager, set income targets, manage costs, and foster a welcoming, community-driven shop environment open Monday to Saturday.

Qualifications

• Retail management experience required.
• Strong commercial awareness to drive sales.
• Excellent interpersonal and relationship-building skills.
• Good IT skills and basic finance understanding.

Responsibilities

• Lead and motivate staff and volunteers, recruiting and training as needed.
• Manage sales targets and control costs with the Area Manager.
• Champion Gift Aid and ensure accurate pricing and merchandising.
• Oversee stock, donations, stock takes and daily shop operations.

Skills

Retail management

Sales performance

Interpersonal skills

IT skills

People management

Customer service

Driving licence

Volunteer management

Job description

Shop Manager - Warminster

Application Deadline: 9 November 2026

Department: Fundraising, Comms & Engagement

Employment Type: Permanent

Location: Warminster

Compensation: £25,000 / year

Description

Permanent, full time (35 hours over 5 days p/week)

Salary: Circa £25,000 per annum

Location: Warminster, BA12 9AZ

Closing date: Monday 9th November

Charity shops are the in-place to shop and in 2026 and we want you to join us at our store in Warminster! By joining our team, you will be working within the local community and keeping people and their pets at the heart of everything that we do.

More about the role

As Shop Manager, you’ll be the driving force behind our friendly and committed team. You’ll lead and motivate staff and volunteers, recruit new people to the shop and make sure everyone feels trained and confident in their roles. Working closely with your Assistant Manager, you’ll keep communication clear and create a positive, energetic environment for the whole team.

You’ll take ownership of sales and profit, working with your Area Manager to plan income targets and keep costs under control. You’ll champion Gift Aid, ensure accurate pricing and bring creative ideas to in-store fundraising so the shop continues to grow.

Stock will be a big focus, encouraging local donations, keeping displays fresh, maintaining high merchandising standards and making sure the shop is always clean and inviting. You’ll also oversee new goods, stock takes and day-to-day processes that keep everything running smoothly.

Above all, you’ll set the tone for outstanding customer service. You’ll create a warm, welcoming atmosphere, deal with any issues calmly and build strong community connections that help increase donations. As an ambassador for Blue Cross, you’ll represent our values with confidence and care.

Our shop is open Monday to Saturday from 09:00 till 17:00 and your normal working pattern may change each week, subject to the needs of the business.

About you

Essential qualifications, skills, and experience:

• Retail management experience
• Commercial awareness to deliver sales
• Excellent interpersonal skills and the ability to build strong external relationships.
• Good IT skills and a basic understanding of finance
• Good people management skills
• Excellent customer service skills

It would also be great if you had:

• Full driving licence
• Experience of working with volunteers

Using AI in your application

We’re happy for you to use AI tools to help you prepare your application, for example to organise your thoughts, improve clarity or check spelling and grammar. However, your application must be an honest reflection of your own skills, experience and achievements, and AI should not be used to write your application for you or create examples that aren’t your own.

Please read our guidance on using AI when applying to Blue Cross before submitting your application.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.