Assistant Shop Manager

British Red Cross; Truro; Remote; GBP 19,000 - 24,000; Part time

Benefits offered by this job

Flexible working

Remote and hybrid options

36 days leave

Pension scheme

Learning & development

Discounts

Wellbeing support

Cycle to work

Job summary

British Red Cross in Truro is seeking an Assistant Shop Manager to help lead a friendly charity shop team. You will work with the shop manager to run a profitable, customer-focused shop on the high street, supervising volunteers, and delivering excellent service.

The role offers flexible working options, a salary of £25,213 per year pro rata for 14 hours per week, and opportunities to develop retail skills while making a real community impact.

Qualifications

• Retail experience in a shop environment.
• Ability to provide an excellent customer experience and lead a small team.
• Commercial awareness with knowledge of financial targets and measures.
• Proven IT skills to operate store systems and data tools.

Responsibilities

• Assist shop manager to run a profitable, customer-focused shop on the high street.
• Coordinate activity behind the scenes to ensure smooth daily operations.
• Foster a brilliant shopping environment and deliver an excellent customer experience in store.
• Oversee a team of volunteers, delivering induction, management and development.

Skills

Retail experience

Customer service

Financial awareness

IT skills

People person

Job description

Assistant Shop Manager

Location: Truro

Salary: £25,213 per annum, pro rata

Hours: 14 per week

Contract: Permanent

Are you a retail expert passionate aboutimpacting to meaningful change?

We need a dynamic Assistant Shop Managerto join our our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

\"I feel proud to work for the Red Cross, knowing the impact our work has internationally. The passion, warmth and dedication of our staff and volunteer team really brings the Truro shop alive. We don't just sell items we have a real spirit for community in our team\"
-Jess, Shop Manager.

What will a day in the life of a Assistant Shop Managerinvolve?

• Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of apeople-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

Interested? Theclosingdatefor applications is 23.59 on Sunday 1st November 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme

We are proud to champion inclusion as a Disability Confident employer across our UK‑based roles and as a Carers Confident Employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders