Saturday Assistant Shop Manager

Isabel Hospice Limited; Hatfield; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

27 days holiday (pro rata) plus bank

Pension scheme

Life assurance scheme

Employee Assistance Programme

Cycle to work scheme

Health Service Discounts

Refer a friend bonus

Job summary

Isabel Hospice Limited is seeking an Assistant Shop Manager to support our busy charity shop in Hatfield on Saturdays. You will work with the Shop Manager and volunteers to uphold our standards and deliver excellent customer service within a welcoming community shop.

You will help create attractive displays, train volunteers, and assist in driving shop income. The role suits someone with a customer focus, interest in sustainable fashion, strong communication, and organisational skills who leads

Qualifications

• Experience in a customer focused environment.
• Interest in sustainable fashion.
• Excellent written and verbal communication skills.
• Demonstrates respect and consideration for others.
• Good organisation and proactive work approach.
• Ability to lead by example and stay positive.
• Works well in a collaborative team.
• Proficient in email, MS Office and internet use.

Responsibilities

• Support the Shop Manager to maximise store income and profits while upholding retail standards.
• Deliver excellent customer care throughout the shop.
• Create eye-catching displays and maintain cleanliness.
• Assist in training and guiding volunteers in daily shop operations.
• Help meet gift aid conversion targets and support shop events in the community.

Skills

Customer focus

Sustainable fashion interest

Excellent communication

Team player

Organisational skills

Lead by example

Collaborative work

Email proficiency

MS Office proficiency

Internet use

Tools

MS Office

Job description

Are you creative, driven, and passionate about retail with a flair for customer service? We're looking for an enthusiastic Assistant Shop Manager to support the running of our busy charity shop in Hatfield on Saturdays.

In this role, you’ll work alongside the Shop Manager and a dedicated team of volunteers to help run a vibrant and successful store. Each of our shops has its own unique character, and you'll play a key part in upholding our strong reputation within the local community.

Your work won’t just help divert waste from landfill — it will directly support Isabel Hospice in providing expert care to those who need it most.

What will I be doing?

• Supporting the Shop Manager to maximise store income and profits by delivering exceptional retail standards
• Maintaining and promoting the highest standard of customer care
• Creating eye-catching displays and maintaining cleanliness throughout the shop
• Supporting the Shop Manager to engage and train volunteers to assist in the running of the shop
• Meeting gift aid conversion rates from people donating goodsSupport events held both in the shop (evenings) and the local community

What skills are you looking for?

• Experience of working in a customer focused environment
• Interest in or experience with sustainable fashion
• Excellent communication skills, both verbal and written
• Shows understanding, respect and consideration for others at all times
• Strong organisational skills with a proactive approach to work
• Ability to lead by example and maintain a positive attitude
• Collaborative team player
• Proficiency in email, MS Office, and internet use

What are the benefits?

Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:

• 27 days holiday (pro rata) plus bank holidays
• Pension scheme
• Life assurance scheme
• Employee Assistance Programme
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

Isabel Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team.

Successful applicants will be required to undertake an enhanced DBS check.