Assistant Service Manager, Specialist Delivery Unit, Midland Centre for Spinal Injuries and Per[...]

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust; Oswestry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading orthopaedic hospital in the UK is seeking an Assistant Service Manager to support operational management. The role involves overseeing daily operations, ensuring performance targets are met, and providing project management support. Ideal candidates will have experience in healthcare, strong leadership skills, and a proactive approach to performance improvement. This position offers growth opportunities within an esteemed healthcare environment that values quality and patient care.

Benefits

Professional development opportunities

State-of-the-art facilities

Strong staff support and resources

Qualifications

• Experience in operational management within a healthcare setting.
• Strong leadership and team management skills.
• Ability to evaluate and improve processes.

Responsibilities

• Manage day-to-day operations and ensure KPI delivery.
• Support and monitor patient pathway and waiting time targets.
• Lead and manage staff within the operational unit.

Skills

Operational management

Project management

Quality and performance monitoring

Leadership

Data analysis

Job description

We are recruiting an Assistant Service Manager into our specialist unit. The successful candidate will be required to support the Service Manager for the Midland Centre for Spinal Injuries and the Peri-operative Medicine Service, and the wider team in the delivery of performance and business objectives. The post holder will have specific operational and staff management responsibilities, including quality, patient access, activity and financial targets, and will be required to undertake project management and / or implementation, as directed.

Responsibilities

• Pay banding subject to Agenda for Change evaluation.
• Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
• The successful candidate will be responsible for the day‑to‑day operational management of the unit, supporting and monitoring the delivery of all relevant key performance indicators, objectives and targets within the unit. This includes demand and capacity management, Consultant support processes and all required administration, reporting and staff management (as relevant for each individual area).
• Provide project‑based support relating to the Specialty/Unit flexing as required to meet the needs of the Local Health Economy and as directed by the Trust Objectives.
• Support and monitor the delivery of all relevant Key Performance Indicators (KPIs).
• Continuously evaluate and analyse current process performance, identifying opportunities for improvement and, in conjunction with the appropriate administrative team colleagues, agree and implement those improvements to generate the identified quality, cost and delivery performance improvements.
• Monitor and deliver English and Welsh waiting time targets; follow up pathways.
• Manage Trust long waiting patients, ensuring appropriate measures are taken to ensure patients are treated in a timely manner.
• Provide overall patient pathway support for the Specialities/Unit, escalating any issues as appropriate to the relevant Service Manager.
• Ensure that day‑to‑day and week‑to‑week short‑term capacity and demand management processes are adhered to within the Specialties and that all appropriate actions are taken in a timely manner to achieve the identified quality, cost and delivery performance targets.
• In liaison with the Booking and secretarial teams to ensure outpatient clinic capacity is used effectively and backfilled wherever possible to maximise utilisation.
• Support the Service Manager with any Governance issues relating to the Specialties/Unit, including investigations arising from Datix and any action plans associated with items on the Risk Register.
• Co‑ordinate the collection, analysis, validation and presentation of appropriate quantitative and qualitative data to ensure efficient and effective patient services within the Unit.
• Continuously analyse the capacity and demand performance of the Specialities, promoting and developing links with the Information Department and, in liaison with the appointed Service Manager, plan and take appropriate actions to enable the achievement of the identified quality, cost and delivery performance targets.
• Be responsible for the line management of appropriate staff within the Unit, including the recruitment process, attendance management and annual leave process.
• Provide effective leadership and management to staff which promotes high performance standards both individually and as a team, in the achievement of the Trust's objectives and priorities.

Important: Your application form must include a complete record of your employment history. Please explain any gaps in your employment/education history and reasons for these gaps. The Trust maintains the right to withdraw an employment offer or terminate employment if it is later found that an application for employment contained false, misleading or inaccurate information. For the avoidance of doubt this would include omissions of previous periods of employment or reasons given for gaps in employment. Please be aware that we reserve the right to close this job advert early where sufficient applications have been received.

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust embraces diversity, equality and inclusion and our aim is to be diverse in age, gender identity, race, sexual orientation, physical or mental ability and ethnicity. We are committed to ensuring disabled workers aren't disadvantaged when applying for and doing their jobs and offer an interview to all applicants with a disability who meet the minimum criteria for the advertised post. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

NHS AfC: Band 5 (pay banding subject to evaluation)

Here at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, we are very proud of our reputation for providing outstanding care to our patients. In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment. Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Professional, Excellence, Respect, Friendly, Inclusive and Caring.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation. Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state‑of‑the‑art facilities – including our recently‑opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham. The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line. We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.