Assistant Service Manager – Front of House Lead

Allen Motor Group; Gillingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company-provided vehicle

30 days holiday including bank

Discounts on MOTs, servicing and parts

Life assurance at no cost to you

Discounted gym membership

Retailer discount portal

Refer-a-friend bonus scheme

Full training and development

Job summary

Allen Motor Group is seeking an Assistant Service Manager for our Ford dealership in Gillingham. Reporting to the Aftersales Manager, you will help run the service department, lead the FOH team and drive customer satisfaction and profitability.

The role is full-time, Monday to Friday 08:00–17:30, with one in four Saturdays and a day off in lieu. The position offers a competitive salary plus a bonus scheme and benefits, including a company-provided vehicle, generous holiday entitlement, and

Qualifications

• Experience in an automotive service or aftersales advisory role.
• Franchised dealership experience preferred.
• Previous supervisory or management experience advantageous.
• Full UK driving licence.
• Excellent customer service and communication skills.
• Ability to lead, motivate and support a team.
• Strong organisational skills and the ability to prioritise workloads.
• Proactive approach to resolving customer concerns and complaints.
• Ability to work under pressure while maintaining high standards.
• Understanding of dealership service department processes.
• Knowledge of warranty procedures is advantageous.

Responsibilities

• Support the day-to-day running of the service department as second in command to the Aftersales Manager.
• Oversee Front of House operations to ensure a welcoming, professional customer experience.
• Lead, support and supervise the service team to maintain high performance and customer satisfaction.
• Manage customer enquiries, bookings, updates and handovers with clear communication.
• Advise customers on additional work identified during health checks and video inspections.
• Handle customer concerns promptly and aim for positive outcomes.
• Coordinate courtesy vehicles with accurate mileage and damage checks.
• Ensure quotations, charges and invoices are recorded accurately per procedures.
• Monitor work in progress and assist with administrative tasks.
• Collaborate with Sales and Service teams to support dealership operations.

Skills

Customer service

People leadership

Team supervision

Communication skills

Organisational skills

Proactive problem solving

Pressure management

Job description

Allen Motor Group is seeking an Assistant Service Manager for our Ford dealership in Gillingham. Reporting to the Aftersales Manager, you will help run the service department, lead the FOH team and drive customer satisfaction and profitability.

The role is full-time, Monday to Friday 08:00–17:30, with one in four Saturdays and a day off in lieu. The position offers a competitive salary plus a bonus scheme and benefits, including a company-provided vehicle, generous holiday entitlement, and