Assistant Service Manager - Gillingham Ford

Allen Motor Group; Gillingham; In loco; GBP 32.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company-provided vehicle

30 days holiday including bank

Discounts on MOTs, servicing and parts

Life assurance at no cost to you

Discounted gym membership

Retailer discount portal

Refer-a-friend bonus scheme

Full training and development

Descrizione del lavoro

Allen Motor Group is seeking an Assistant Service Manager for our Ford dealership in Gillingham. Reporting to the Aftersales Manager, you will help run the service department, lead the FOH team and drive customer satisfaction and profitability.

The role is full-time, Monday to Friday 08:00–17:30, with one in four Saturdays and a day off in lieu. The position offers a competitive salary plus a bonus scheme and benefits, including a company-provided vehicle, generous holiday entitlement, and

Competenze

• Experience in an automotive service or aftersales advisory role.
• Franchised dealership experience preferred.
• Previous supervisory or management experience advantageous.
• Full UK driving licence.
• Excellent customer service and communication skills.
• Ability to lead, motivate and support a team.
• Strong organisational skills and the ability to prioritise workloads.
• Proactive approach to resolving customer concerns and complaints.
• Ability to work under pressure while maintaining high standards.
• Understanding of dealership service department processes.
• Knowledge of warranty procedures is advantageous.

Mansioni

• Support the day-to-day running of the service department as second in command to the Aftersales Manager.
• Oversee Front of House operations to ensure a welcoming, professional customer experience.
• Lead, support and supervise the service team to maintain high performance and customer satisfaction.
• Manage customer enquiries, bookings, updates and handovers with clear communication.
• Advise customers on additional work identified during health checks and video inspections.
• Handle customer concerns promptly and aim for positive outcomes.
• Coordinate courtesy vehicles with accurate mileage and damage checks.
• Ensure quotations, charges and invoices are recorded accurately per procedures.
• Monitor work in progress and assist with administrative tasks.
• Collaborate with Sales and Service teams to support dealership operations.

Conoscenze

Customer service

People leadership

Team supervision

Communication skills

Organisational skills

Proactive problem solving

Pressure management

Descrizione del lavoro

Allen Motor Group are currently looking to recruit an Assistant Service Manager to join our Ford dealership in Gillingham.

Reporting directly to the Gillingham Aftersales Manager, you will play a key role in the day-to-day running of the service department, acting as second in command and taking direct responsibility for the smooth operation of the Front of House (FOH) team.

This is an excellent opportunity for an experienced automotive aftersales professional who is passionate about delivering outstanding customer service, leading a team and helping drive departmental performance. You will support the Aftersales Manager in maintaining high standards of customer satisfaction, operational efficiency and profitability, while ensuring every customer receives a first-class experience.

This is a full-time position, paying £35,000, working Monday to Friday, 08:00–17:30, with one in four Saturdays worked and a day off in lieu.

Why Allen Motor Group?

In addition to a competitive salary and bonus scheme, we offer a fantastic range of benefits, including:

• Company-provided vehicle
• 30 days’ holiday, including bank holidays, with additional entitlement increasing with length of service
• Fantastic discounts on MOTs, servicing and parts
• Life assurance at no cost to yourself
• Discounted gym membership
• Retailer discount portal, offering savings with some of the UK’s biggest retailers
• Up to £1,000 through our refer-a-friend scheme
• Full training, development and support to help you progress your career with Allen Motor Group

Previous Experience:

To be considered for this position, you will ideally have strong experience in an automotive service or aftersales advisory role, preferably within a franchised dealership. Previous supervisory or management experience would be highly advantageous.

We are also looking for someone with:

• Excellent customer service and communication skills
• The confidence and ability to lead, motivate and support a team
• Strong organisational skills and the ability to prioritise workloads in a busy environment
• A proactive approach to resolving customer concerns and complaints
• The ability to work effectively under pressure while maintaining high standards
• A good understanding of dealership service department processes
• Knowledge of warranty procedures, which would be advantageous
• A full UK driving licence

Key Duties and Responsibilities:

• Support the day-to-day running of the service department, acting as second in command to the Aftersales Manager and deputising in their absence.
• Take ownership of the Front of House operation, ensuring the service reception runs efficiently and customers receive a welcoming, professional and seamless experience.
• Lead, support and supervise the service team, helping to maintain high standards of performance, productivity and customer satisfaction.
• Oversee customer enquiries, vehicle bookings, service updates and vehicle handovers, ensuring clear and effective communication throughout the customer journey.
• Advise customers on additional work identified through electronic vehicle health checks and video inspections, ensuring recommendations are communicated professionally and transparently.
• Handle customer concerns and complaints promptly and effectively, working towards positive outcomes and maintaining customer loyalty.
• Assist with the control and coordination of courtesy vehicles, ensuring accurate mileage records and damage checks are completed.
• Ensure customer quotations, charges and invoices are recorded accurately and processed in line with Allen Motor Group procedures.
• Monitor and assist with the control of work in progress, ensuring jobs are progressed efficiently and administrative tasks are completed accurately.
• Work closely with the wider Sales and Service teams to support the effective running of the dealership.
• Help drive departmental performance, customer retention and profitability through excellent organisation, team leadership and a customer-focused approach.
• Ensure compliance with company procedures, including GDPR requirements and the accurate maintenance of customer information.

Ready to Take the Next Step?

At Allen Motor Group, we believe our people are our greatest asset. We are committed to creating an inclusive workplace where everyone is respected, supported and encouraged to develop their potential.

If you are an experienced automotive aftersales professional ready to take the next step in your career, enjoy leading from the front and want to make a real difference to the customer experience, we would love to hear from you.