Assistant Service Manager

Mencap; Waverley; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Enhanced DBS

24 days paid holiday

Job summary

Mencap is seeking an Assistant Service Manager to support four supported living services in Woking, Guildford and Cranleigh. This fixed-term role (six months) is 37.5 hours per week and focuses on service smooth operation and team development.

You will support the Service Manager with management tasks, inductions, risk assessments, medication audits, and payroll data while coordinating with social workers, families and other agencies to ensure high-quality care.

Qualifications

• Experience leading teams in care/support settings.
• Strong communication and interpersonal skills.
• Ability to coordinate across multiple services and agencies.

Responsibilities

• Lead on management tasks across four supported living services.
• Promote a accountable team culture and informed decision-making.
• Oversee induction, training, and performance reviews for staff.
• Complete regular medication audits and finance checks; maintain health and safety records.

Skills

People management

Communication

Team development

Induction & training supervision

Risk assessment

Safeguarding compliance

Payroll data

Tools

What Matters Most app

Job description

We are looking for an Assistant Service Manager to join our person-centered services working across Woking, Guildford and Cranleigh where we support people with a learning disability. This is a fixed term role lasting 6 months. You will support the Service Manager and ensure the continued smooth operation of these supported living services by undertaking a range of management tasks to support the team, and the people living there. If you know how to lead and inspire people, enjoy developing a team working culture, have excellent communication skills and an ambition to succeed personally and for the organisation then we would love to hear from you! The role involves supporting the Service Manager by undertaking agreed management tasks across four supported living services: - Promoting a team culture where the team are confident in being accountable and making decisions. - Supporting the team to be compliant in their induction and training. - Undertaking effective and agreed performance reviews for team members. - Leading on the review and implementation of support planning, risk assessment and outcome-based support on the What Matters Most app. - Contributing to and overseeing systems and records that support health and safety and maintenance of service environment as required. - Contributing to the monitoring and completion of management reporting systems regarding safeguarding and quality assurance. - Contributing to monitoring and completion of administration systems such as rota management and payroll data. - Completing regular medication audits - Completing regular finance checks - Working closely with social workers, healthcare professionals, local authorities, families, and other agencies to coordinate support. This line management role can involve occasional weekend or shift hours to ensure service compliance. This role is on a fixed term contract for six months. 37.5 hours per week. The role will challenge, excite and will never be dull but it will be truly rewarding. If you are looking for that next exciting career development opportunity, then this could be the one you have been looking for.

• An enhanced DBS will be required for the successful candidate

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for Everyone, Every day, Everywhere. Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes. Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you're applying for.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

• 24 days of paid holiday (excluding bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document and below link with all the fantastic benefits available to you as a member of our team