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Mencap; Guildford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

24 days holiday

Discounts at retailers

Health cash plan

Interest-free loans

Job summary

Mencap is seeking an Assistant Service Manager to join our person-centered services in Guildford, Woking and Cranleigh. You will support the Service Manager to run four supported living services, driving a culture of accountability and high-quality care for people with a learning disability.

You will lead inductions, training, and performance reviews, and oversee planning, risk assessment, and outcome-based support through the What Matters Most app.

Qualifications

• Enhanced DBS required for the successful candidate.
• Experience leading teams across multiple services or sites.
• Ability to coordinate with social workers, healthcare professionals and authorities.
• Strong communication and decision-making skills.

Responsibilities

• Support the Service Manager across four supported living services.
• Promote a accountable team culture and efficient service delivery.
• Lead on induction, training and performance reviews.
• Review and implement support planning, risk assessment, and outcome-based support.
• Contribute to health and safety, safeguarding, and quality assurance systems.
• Oversee administration including rota management and payroll data.
• Complete regular medication audits and finance checks.
• Coordinate with social workers and agencies to ensure coordinated support.

Skills

People management

Communication

Team leadership

Performance reviews

Tools

What Matters Most app

Payroll data systems

Induction/training systems

Job description

We are looking for an Assistant Service Manager to join our person-centered services working across Woking, Guildford and Cranleigh where we support people with a learning disability.

You will support the Service Manager and ensure the continued smooth operation of these supported living services by undertaking a range of management tasks to support the team, and the people living there.

If you know how to lead and inspire people, enjoy developing a team working culture, have excellent communication skills and an ambition to succeed personally and for the organisation then we would love to hear from you!

The role involves supporting the Service Manager by undertaking agreed management tasks across four supported living services:

- Promoting a team culture where the team are confident in being accountable and making decisions.

- Supporting the team to be compliant in their induction and training.

- Undertaking effective and agreed performance reviews for team members.

- Leading on the review and implementation of support planning, risk assessment and outcome-based support on the What Matters Most app.

- Contributing to and overseeing systems and records that support health and safety and maintenance of service environment as required.

- Contributing to the monitoring and completion of management reporting systems regarding safeguarding and quality assurance.

- Contributing to monitoring and completion of administration systems such as rota management and payroll data.

- Completing regular medication audits

- Completing regular finance checks

- Working closely with social workers, healthcare professionals, local authorities, families, and other agencies to coordinate support.

This line management role can involve occasional weekend or shift hours to ensure service compliance.

The role will challenge, excite and will never be dull but it will be truly rewarding. If you are looking for that next exciting career development opportunity, then this could be the one you have been looking for.

* An enhanced DBS will be required for the successful candidate

Job ID: 36663

Assistant Service Manager

Company: Mencap

Salary: £27,865 to £27,865 a year

Hours: Full-time

Location: Guildford, GU1

Job type: Permanent

Posting date: 22 Aug 2026

Closing date: 20 Sept 2026

Summary

Permanent Assistant Service Manager

Woking, Guildford & Cranleigh

We are looking for an Assistant Service Manager to join our person-centered services working across Woking, Guildford and Cranleigh where we support people with a learning disability.

You will support the Service Manager and ensure the continued smooth operation of these supported living services by undertaking a range of management tasks to support the team, and the people living there.

If you know how to lead and inspire people, enjoy developing a team working culture, have excellent communication skills and an ambition to succeed personally and for the organisation then we would love to hear from you!

The role involves supporting the Service Manager by undertaking agreed management tasks across four supported living services:

- Promoting a team culture where the team are confident in being accountable and making decisions.

- Supporting the team to be compliant in their induction and training.

- Undertaking effective and agreed performance reviews for team members.

- Leading on the review and implementation of support planning, risk assessment and outcome-based support on the What Matters Most app.

- Contributing to and overseeing systems and records that support health and safety and maintenance of service environment as required.

- Contributing to the monitoring and completion of management reporting systems regarding safeguarding and quality assurance.

- Contributing to monitoring and completion of administration systems such as rota management and payroll data.

- Completing regular medication audits

- Completing regular finance checks

- Working closely with social workers, healthcare professionals, local authorities, families, and other agencies to coordinate support.

This line management role can involve occasional weekend or shift hours to ensure service compliance.

The role will challenge, excite and will never be dull but it will be truly rewarding. If you are looking for that next exciting career development opportunity, then this could be the one you have been looking for.

* An enhanced DBS will be required for the successful candidate

Job ID: 36663

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 24 days of paid holiday (excluding bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document and below link with all the fantastic benefits available to you as a member of our team

https://jobs.mencap.org.uk/benefits.aspx

*T&C's apply based on contract

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for Everyone, Every day, Everywhere.

- Everyone is expected to treat people well and make Mencap an inclusive organisation.

- Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes.

- Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.