Service Manager - Gateshead

Royal Mencap Society; Gateshead; Hybrid; GBP 37,000 - 42,000; Full time

Benefits offered by this job

24 days annual leave + bank holidays (

Pension scheme

Holiday buying options

Training and development opportunities

Job summary

Royal Mencap Society in Gateshead is seeking a Service Manager to lead two supported living teams. You will empower adults with learning disabilities to live independently within their local community, overseeing two services and guiding a team of Support Workers.

You will ensure safety, social inclusion, and development of independent living skills, while managing rotas, training, and regulatory compliance in a collaborative, person-centred approach.

Qualifications

• Social care experience with learning disabilities, autism or complex needs.
• Leadership experience managing teams, writing rotas, and handling service admin.
• Willingness to work flexibly and share out-of-hours on-call responsibilities.
• Experience in Supported Living and Learning Disability; familiarity with Positive Behaviour Support (PBS).
• Appointment subject to a clear DBS check.

Responsibilities

• Lead and mentor the support worker team, overseeing rotas, performance and regular training.
• Participate in the local on-call rota to provide telephone advice or emergency cover outside standard hours.
• Maintain regulatory compliance and health and safety protocols across services.
• Build strong relationships with residents' families, advocates, social workers and healthcare professionals.
• Oversee person-centred support plans tailored to each individual's choices and wellbeing.

Skills

Leadership

Social care

Flexibility

Sector knowledge

Job description

SERVICE MANAGER - GATESHEAD

Your Impact

You will manage two supported living services in Gateshead, leading a team of Support Workers to deliver high-quality, person-centred care. You will step in to ensure individuals are safe, socially included, and actively developing their independent living skills.

Key Responsibilities:

Lead & Mentor: Manage your support worker team, overseeing rotas, performance, and regular training.

On-Call Support: Participate in the local on-call rota to provide telephone advice or emergency cover outside of standard hours.

Maintain Compliance: Ensure the York service meets all regulatory standards and strict health and safety protocols.

Build Relationships: Collaborate closely with the residents' families, advocates, social workers, and healthcare professionals.

Person-Centred Support: Oversee dynamic support plans tailored to each individual's choices and well-being.

What We Are Looking For:

Social Care Experience: Proven background supporting individuals with learning disabilities, autism, or complex needs.

Leadership Skills: Experience managing teams, writing rotas, and handling service admin.

Flexibility: Willingness to work flexibly and share out-of-hours on-call responsibilities.

Sector Knowledge: Experience Supported Living and Learning Disability, as well as f amiliarity with Positive Behaviour Support (PBS) frameworks.

Compliance Checks: Appointment is subject to a clear, enhanced Disclosure and Barring Service (DBS) check.

SERVICE MANAGER - GATESHEAD We have an exciting opportunity for someone to lead two dedicated supported living teams. You will empower adults with learning disabilities to live independent, fulfilling lives within their local community.

Your Impact

You will manage two supported living services in Gateshead, leading a team of Support Workers to deliver high-quality, person-centred care. You will step in to ensure individuals are safe, socially included, and actively developing their independent living skills.

Key Responsibilities:

• Lead & Mentor: Manage your support worker team, overseeing rotas, performance, and regular training.

• On-Call Support: Participate in the local on-call rota to provide telephone advice or emergency cover outside of standard hours.

• Maintain Compliance: Ensure the York service meets all regulatory standards and strict health and safety protocols.

• Build Relationships: Collaborate closely with the residents' families, advocates, social workers, and healthcare professionals.

• Person-Centred Support: Oversee dynamic support plans tailored to each individual's choices and well-being.

What We Are Looking For:

• Social Care Experience: Proven background supporting individuals with learning disabilities, autism, or complex needs.

• Leadership Skills: Experience managing teams, writing rotas, and handling service admin.

• Flexibility: Willingness to work flexibly and share out-of-hours on-call responsibilities.

• Sector Knowledge: Experience Supported Living and Learning Disability, as well as f amiliarity with Positive Behaviour Support (PBS) frameworks.

• Compliance Checks: Appointment is subject to a clear, enhanced Disclosure and Barring Service (DBS) check.

This role closes at midnight on 16th October and interviews will be held on Thursday 22nd and Friday 23rd October. Job ID: 36955

• 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits including pension and holiday buying options.

• Ongoing training and development opportunities to enhance your skills.

• A supportive and inclusive work environment where your contributions are valued.

*Please note that terms and conditions apply based on your contract.

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability, either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.

• Every day we grow and learn. It’s okay to make mistakes, but we learn from them and make changes.

• Everywhere, people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap, and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

£37,259 per annum (pro rata) + Excellent Benefits

£37,259 per annum (pro rata) + Excellent Benefits

£24,785 per annum, pro-rata + excellent benefits