Assistant Service Manager

TN United Kingdom; Maidstone; On-site; GBP 27,000 - 33,000; Full time

Job summary

Join a leading Main Dealer Motor Garage in Maidstone as an Assistant Service Manager. This role involves overseeing service operations, motivating staff, and ensuring high-quality customer service. Ideal candidates will have proven leadership skills and a successful track record in similar roles.

Qualifications

• Minimum of 3 years' experience in a relevant managerial role.
• Proven leadership skills and stable career progression.

Responsibilities

• Lead and motivate the team to ensure high-quality service.
• Oversee Service Department operations in the Service Manager's absence.
• Monitor performance against targets and manage staff effectively.

Skills

Leadership

Team Motivation

Customer Service

Job description

Job Opportunity: Assistant Service Manager / Service Reception Manager

Join our Main Dealer Motor Garage in Maidstone, Kent, as an Assistant Service Manager / Service Reception Manager.

Location: Maidstone, Kent

Salary: Circa £27,000 basic / £33,000 OTE

Responsibilities:

1. Lead by example daily to motivate your team.
2. Resolve staff and customer concerns promptly and effectively.
3. Oversee all Service Department operations in the absence of the Service Manager.
4. Drive performance and challenge the front-of-house staff.
5. Manage, coach, and motivate staff to ensure high-quality service.
6. Monitor performance against targets.
7. Ensure proper completion of Vehicle Health Checks, upsell conversions, and follow-up on unsold or deferred work.

About You:

1. Minimum of 3 years' experience as a Senior Service Advisor, Workshop Controller, Service Reception Manager, or Assistant Service Manager, with a successful track record.
2. Proven leadership skills and brand ambassador qualities.
3. Stable career progression.
4. Ability to balance hands-on team support with departmental management in the Service Manager's absence.

This position offers an excellent opportunity within an industry-leading dealer group.