Assistant Service Manager

The Methodist Church in Britain; Grimsby; On-site; GBP 32,000 - 46,000; Full time

Job summary

The Clatterbridge Cancer Centre NHS Foundation Trust is seeking an Assistant Service Manager within Administrative Services to lead the Haematology Scheduling and Secretary teams. You will coordinate staffing, monitor capacity and ensure timely patient access while contributing to service improvement.

You will deputise for the Admin Service Lead, drive staff development, and oversee incident, risk management and reporting to support cancer waiting times and patient pathways.

Qualifications

• Degree in Business Administration or equivalent experience, or recognised management qualification.
• ECDL or equivalent experience.

Responsibilities

• Provide operational management and leadership to the scheduling and secretary teams
• Coordinate staffing and cover arrangements to maintain service continuity
• Monitor scheduling activity, appointment capacity and outstanding work, escalating risks and pressures
• Oversee secretary team workload, correspondence and administrative support to clinical teams, prioritising work and escalating outstanding tasks
• Work with clinical and administrative colleagues to resolve scheduling issues and support timely patient access
• Support recruitment, induction, training and staff development
• Promote accurate record-keeping, confidentiality and compliance with policies and procedures
• Review working practices and contribute to improving scheduling and secretarial processes and patient experience
• Support the Admin Service Lead with operational reporting and service planning
• Take responsibility for incident and risk management across the scheduling and secretary teams
• Take operational responsibility for cancer waiting times within Administrative Services, monitoring patient pathways and scheduling priorities

Skills

Staff management

Leadership

Project management

Change management

Problem solving

Communication

Education

Degree in Business Administration

ECDL or equivalent experience

Tools

PRINCE2 qualification

Lean methodology

Job description

This Assistant Service Manager post sits within Administrative Services at The Clatterbridge Cancer Centre NHS Foundation Trust, overseeing the Haematology Scheduling and Secretary teams day to day. The holder coordinates staffing and cover, monitors appointment capacity and outstanding work, and takes operational responsibility for cancer waiting times. The role centres on leading a large team with staff management and on contributing to service improvement, working alongside the Admin Service Lead and clinical colleagues. Applicants should check their eligibility, as sponsorship under the Skilled Worker route is unlikely.

What the job involves

• Provide operational management and leadership to the scheduling and secretary teams
• Coordinate staffing and cover arrangements to maintain service continuity
• Monitor scheduling activity, appointment capacity and outstanding work, escalating risks and pressures
• Oversee secretary team workload, correspondence and administrative support to clinical teams, prioritising work and escalating outstanding tasks
• Work with clinical and administrative colleagues to resolve scheduling issues and support timely patient access
• Support recruitment, induction, training and staff development
• Promote accurate record-keeping, confidentiality and compliance with policies and procedures
• Review working practices and contribute to improving scheduling and secretarial processes and patient experience
• Support the Admin Service Lead with operational reporting and service planning
• Take responsibility for incident and risk management across the scheduling and secretary teams
• Take operational responsibility for cancer waiting times within Administrative Services, monitoring patient pathways and scheduling priorities

Qualifications

• Degree in Business Administration or equivalent experience, or a recognised management qualification or equivalent experience
• ECDL or equivalent experience

Experience

• Leading a large team with significant staff management experience
• Deputising to senior management level and contributing to operational discussions
• Problem solving, decision making, consulting and negotiating, managing conflict with tact and diplomacy

Skills & knowledge

• Knowledge of Cancer Waiting Times operational standards
• Project management skills with experience of leading projects through to conclusion
• Evidence of achievement in the principles of effective change management

Nice to have

• Willingness to undertake further training to enhance skills
• PRINCE2 qualification or equivalent experience
• NHS experience in an administrative environment
• Understanding of service improvement techniques such as lean and workload analysis