Assistant Service Manager - Scheduling & Admin Ops

THE VISA JOBS; Liverpool; Presencial; GBP 32 000 - 44 000; Tempo integral

Resumo da oferta

The Clatterbridge Cancer Centre NHS Foundation Trust in Liverpool is seeking an organised and motivated Assistant Service Manager to oversee the day-to-day management of the Haematology Scheduling and Secretary teams. You will work with the Admin Service Lead and clinical colleagues to ensure efficient, patient-focused scheduling and administrative support.

Key duties include leading scheduling and secretary teams, coordinating staffing, monitoring activity and risks, and contributing to service

Qualificações

• Experience in scheduling or administrative management.
• Strong leadership and staff development skills.
• Ability to collaborate with clinical teams.

Responsabilidades

• Provide operational management to the scheduling teams and secretary team.
• Coordinate staffing and cover arrangements to maintain service continuity.
• Monitor scheduling activity, appointment capacity and outstanding work, escalating risks and pressures appropriately.
• Oversee the secretary team's workload, correspondence and administrative support to clinical teams, ensuring work is prioritised appropriately.
• Work collaboratively with clinical and administrative colleagues to resolve scheduling issues and support timely patient access.
• Support recruitment, induction, training and ongoing staff development.
• Promote accurate record-keeping, confidentiality and compliance with relevant policies and procedures.
• Review working practices and contribute to improvements in scheduling and secretarial processes and patient experience.
• Support the Admin Service Lead with operational reporting and service planning.
• Take responsibility for incident and risk management across the scheduling and secretary teams.

Descrição da oferta de emprego

The Clatterbridge Cancer Centre NHS Foundation Trust in Liverpool is seeking an organised and motivated Assistant Service Manager to oversee the day-to-day management of the Haematology Scheduling and Secretary teams. You will work with the Admin Service Lead and clinical colleagues to ensure efficient, patient-focused scheduling and administrative support.

Key duties include leading scheduling and secretary teams, coordinating staffing, monitoring activity and risks, and contributing to service