Medical Support Secretary - Mvcc Oncology Admin

East And North Hertfordshire Nhs Trust; Tankerton; On-site; GBP 23,000 - 29,000; Full time

Job summary

East and North Hertfordshire NHS Trust is seeking a Medical Support Secretary – Cancer to support the medical secretaries and Consultants within the Cancer Services Directorate. The role involves managing changing priorities and deadlines, handling enquiries, and delivering high standards of administrative support to patients and clinicians.

The successful candidate will liaise with GPs, other hospitals and external agencies, ensuring forms and referrals are processed efficiently and patient

Qualifications

• 5 Grade A-C GCSE including English & Maths
• Recognised secretarial qualifications or relevant experience
• RSA typing (Desirable)

Responsibilities

• Manage changing priorities and deadlines.
• Handle enquiries from staff, patients and relatives via email, phone and face-to-face.
• Provide administrative and secretarial support to secretaries and clinical teams.
• Make patients' appointments and inform patients of arrangements.
• Liaise with GPs, other hospitals, clinics and external agencies.
• Ensure treatment forms and referrals are processed promptly and all scans, results and histology are collated.

Skills

Initiative

Communication

Multitasking

Education

Secretarial qualifications

Tools

Microsoft Office

Job description

Job overview

We are recruiting for a Medical Support Secretary – Cancer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The successful candidate will provide and support the medical secretaries and their Consultants with efficient and effective ranges of secretarial and administrative duties within the Cancer Services Directorate. To manage constantly changing priorities and deadlines, handle enquiries from staff, patients and relatives.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

To manage constantly changing priorities and deadlines.

To handle enquiries from staff, patients and relatives via email, telephone, and face to face communication.

To provide administrative and secretarial support to the secretaries and their clinical teams and support in delivering a high standard service for all patients.

Responsible for making patients' appointments and for informing the patients of arrangements made.

To Liaise with GPs, other hospitals, clinics, and other external agencies.

Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.

Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications / Training

Essential criteria

• 5 Grade A-C GCE or equivalent, including English & Maths
• Recognised secretarial qualifications or relevant experience

Desirable criteria

• RSA typing

Previous Experience

Essential criteria

• Administration work
• Previous experience of delivering high standard work in a fastpaced, high volume environment
• Experience of working both in a team and autonomously
• Experience of working with difficult customers and challenging situations
• Previous experience in a Health or Care setting
• Experience of working in a diverse environment, valuing equality for patients and staff

Desirable criteria

• Previous oncology experience
• Experience using Hospital PAS system

Skills

Essential criteria

• Ability to work on own initiative
• Ability to work well in a busy environment, under pressure and to deadlines
• Good computer skills
• Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
• Ability to follow complex protocols and feed back to senior staff as appropriate
• Excellent written communication skills, with attention to accuracy
• Excellent organisational and time management skills to meet deadlines
• Strong customer care skills, treating customers with dignity and respect
• Tact & Diplomacy skills to deal with sensitive issues discreetly

Knowledge

Essential criteria

• Knowledge of workings of clinics / hospital procedures
• Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals
• Knowledge of office systems including Microsoft Office, Word, Outlook and Excel

Desirable criteria

• Knowledge of medical terminology

Other Requirements

Essential criteria

• Understanding of, and commitment to, equality, diversity and inclusion
• Friendly, Calm, tactful, empathetic manner
• Good team player
• Good time keeping
• Flexible
• Role model our Trust values every day