Scheduling & Secretary Services Manager

The Clatterbridge Cancer Centre NHS Foundation Trust; West Kirby; On-site; GBP 27,000 - 38,000; Full time

Job summary

The Clatterbridge Cancer Centre NHS Foundation Trust is seeking an organised and motivated Assistant Service Manager to join Administrative Services. You will oversee the day-to-day management of the Haematology Scheduling and Secretary teams, coordinating staffing and improving patient access.

Working with the Admin Service Lead and clinical colleagues, you will drive service efficiency, staff development and robust reporting while maintaining confidentiality and high-quality patient care.

Responsibilities

• Provide operational management and leadership to the scheduling teams and secretary team.
• Coordinate staffing and cover arrangements to maintain service continuity.
• Monitor scheduling activity, appointment capacity and outstanding work, escalating risks and pressures appropriately.
• Oversee the secretary team's workload, correspondence and administrative support to clinical teams, ensuring work is prioritised appropriately and outstanding tasks are monitored and escalated.
• Work collaboratively with clinical and administrative colleagues to resolve scheduling issues and support timely patient access.
• Support recruitment, induction, training and ongoing staff development.
• Promote accurate record-keeping, confidentiality and compliance with relevant policies and procedures.
• Review working practices and contribute to improvements in schedulingand secretarial processes and patient experience.
• Support the Admin Service Lead with operational reporting and service planning.
• Take responsibility for incident and risk management across the scheduling and secretary teams, Take operational responsibility for cancer waiting times within Administrative Services, monitoring patient pathways and scheduling priorities.

Job description

The Clatterbridge Cancer Centre NHS Foundation Trust is seeking an organised and motivated Assistant Service Manager to join Administrative Services. You will oversee the day-to-day management of the Haematology Scheduling and Secretary teams, coordinating staffing and improving patient access.

Working with the Admin Service Lead and clinical colleagues, you will drive service efficiency, staff development and robust reporting while maintaining confidentiality and high-quality patient care.