Patient Admin Clerk - Bookings

The Methodist Church in Britain; Lewes; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Choice of coverage and supplemental福利

Job summary

Medway NHS Foundation Trust is seeking an NHS Administrator to plan and book outpatient appointments, manage waiting lists and move patients between sites as required. You will work to national targets including 18-week RTT and cancer targets, and support the PSC Team Leader and Service Manager.

You will have NHS admin experience, good communication skills with patients, and knowledge of Patient Service Centre systems. This role supports flexible working within the Trust.

Qualifications

• NHS administration experience.
• Experience communicating with the public or patients by phone and in person.
• Knowledge of Patient Service Centre systems.
• Knowledge of national/outpatient targets, including 18-week RTT and cancer targets.

Responsibilities

• Plan and book outpatient appointments in line with protocol and targets.
• Manage waiting lists and book appointments within targets.
• Move patients between sites to match protocol and targets.
• Process referrals in line with Trust policies.
• Manage own specialty and respond to PSC Team Leader and Service Manager.
• Record specialty statistics and provide them to managers.

Skills

Patient Service Centre systems

Outpatient targets awareness (18-week,

Education

NVQ level 3 or equivalent experience

General education standard

Job description

This post sits in the Cancer & Access division of Medway NHS Foundation Trust, within Cancer & Core Clinical Services. The holder plans and books outpatient appointments and keeps waiting lists in line with Trust and government targets. Hours are Monday to Friday, 9am to 5pm, and the role includes moving patients between sites and taking the lead for one specialty. Knowledge of patient service centre systems and national waiting-time targets such as 18-week RTT is needed.

What the job involves

• Plan and book outpatient appointments, making maximum use of slots according to protocol, criteria and government targets
• Manage waiting lists and book appointments within clinical, Trust and government waiting time targets
• Move patients between sites where needed to match protocol and meet targets
• Process referrals in line with Trust policies and SOPs
• Manage own specialty and respond to requests from the PSC Team Leader and Service Manager
• Resolve capacity issues and elevate potential problems that jeopardise Trust policy to PSC Team Leaders and Service Managers
• Record and provide specialty statistics to managers, sometimes at short notice

Qualifications

• General standard of general education
• NVQ level 3 or equivalent experience

Experience

• NHS administration experience
• Relevant administrative experience
• Experience communicating with the public and/or patients by phone and face to face
• Experience dealing with conflicting demands on time

Skills & knowledge

• Knowledge of Patient Service Centre or similar systems
• Knowledge or awareness of national and local outpatient targets, including 18-week RTT and cancer targets

Other

• Answer the values-based question on how you demonstrate respect and dignity

What’s offered

• Choice of coverage and supplemental benefits for employees and their families
• Promotion of flexible working opportunities across the Trust
• Career development in an ambitious and dynamic environment