Assistant Service Manager

The Clatterbridge Cancer Centre NHS Foundation Trust; West Kirby; On-site; GBP 27,000 - 38,000; Full time

Job summary

The Clatterbridge Cancer Centre NHS Foundation Trust is seeking an organised and motivated Assistant Service Manager to join Administrative Services. You will oversee the day-to-day management of the Haematology Scheduling and Secretary teams, coordinating staffing and improving patient access.

Working with the Admin Service Lead and clinical colleagues, you will drive service efficiency, staff development and robust reporting while maintaining confidentiality and high-quality patient care.

Responsibilities

• Provide operational management and leadership to the scheduling teams and secretary team.
• Coordinate staffing and cover arrangements to maintain service continuity.
• Monitor scheduling activity, appointment capacity and outstanding work, escalating risks and pressures appropriately.
• Oversee the secretary team's workload, correspondence and administrative support to clinical teams, ensuring work is prioritised appropriately and outstanding tasks are monitored and escalated.
• Work collaboratively with clinical and administrative colleagues to resolve scheduling issues and support timely patient access.
• Support recruitment, induction, training and ongoing staff development.
• Promote accurate record-keeping, confidentiality and compliance with relevant policies and procedures.
• Review working practices and contribute to improvements in schedulingand secretarial processes and patient experience.
• Support the Admin Service Lead with operational reporting and service planning.
• Take responsibility for incident and risk management across the scheduling and secretary teams, Take operational responsibility for cancer waiting times within Administrative Services, monitoring patient pathways and scheduling priorities.

Job description

Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit https://www.gov.uk/skilled-worker-visa We are looking for an organised and motivated Assistant Service Manager to join Administrative Services and oversee the day-to-day management of our Haematology Scheduling and Secretary teams. Working closely with the Admin Service Lead, Team Leaders and clinical colleagues, you will support the delivery of an efficient, responsive and patient-focused scheduling and secretary service. You will coordinate operational priorities, oversee staffing and workload allocation, and help ensure appointments are scheduled accurately and in line with service requirements. This is an opportunity to contribute to service improvement while supporting staff development, wellbeing and continuity of service.,

• Provide operational management and leadership to the scheduling teams and secretary team.
• Coordinate staffing and cover arrangements to maintain service continuity.
• Monitor scheduling activity, appointment capacity and outstanding work, escalating risks and pressures appropriately.
• Oversee the secretary team's workload, correspondence and administrative support to clinical teams, ensuring work is prioritised appropriately and outstanding tasks are monitored and escalated.
• Work collaboratively with clinical and administrative colleagues to resolve scheduling issues and support timely patient access.
• Support recruitment, induction, training and ongoing staff development.
• Promote accurate record-keeping, confidentiality and compliance with relevant policies and procedures.
• Review working practices and contribute to improvements in schedulingand secretarial processes and patient experience.
• Support the Admin Service Lead with operational reporting and service planning.
• Take responsibility for incident and risk management across the scheduling and secretary teams, Take operational responsibility for cancer waiting times within Administrative Services, monitoring patient pathways and scheduling priorities.

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man. Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do. Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.