Senior After-Sales Operations Manager | Team Lead & Process Improver

Success Human Resource Centre; Greater London; Sur place; GBP 30 000 - 34 000; Plein temps

Résumé du poste

Success Human Resource Centre Pte Ltd in the United Kingdom seeks an experienced after-sales service manager to oversee the service team’s daily operations and drive customer satisfaction. It requires strong leadership, vendor management, and adeptness in process improvements to optimize performance and costs.

The role involves coaching, monitoring KPIs and budgets, and generating regular reports while coordinating with overseas distributors to resolve product quality issues.

Qualifications

• Degree in Engineering or related discipline.

Responsabilités

• Oversee the service team’s daily operations.
• Provide guidance, coaching, mentoring and motivating the team members.
• Supervise and manage service recovery process to drive customer satisfaction level.
• Actively lead and participate in process and system improvements, identify areas for continual improvement and business process re-engineering.
• Evaluate and monitor of contractors’ performance and KPIs.
• Provide service support and propose recommendations and resolve product quality issues for overseas distributors.
• Setting and monitoring of KPIs, budget and cost control.
• Generation of reports.

Formation

Degree in Engineering or related discipline

Description du poste

Success Human Resource Centre Pte Ltd in the United Kingdom seeks an experienced after-sales service manager to oversee the service team’s daily operations and drive customer satisfaction. It requires strong leadership, vendor management, and adeptness in process improvements to optimize performance and costs.

The role involves coaching, monitoring KPIs and budgets, and generating regular reports while coordinating with overseas distributors to resolve product quality issues.