Assistant Service Manager

Vertu Motors plc; Banbury; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Rewards platform discounts

Preferential service rates

Colleague purchase

Share incentive

Pension

Maternity & paternity leave

Job summary

Vertu Peugeot & Hyundai Banbury is offering an exciting opportunity for an Assistant Service Manager to join our Aftersales team in Banbury. This newly created role focuses on front-of-house operations and supporting the Aftersales Manager to deliver outstanding customer service in a busy dealership environment.

The successful candidate will have strong communication skills, experience in a dealership Aftersales setting, and a willingness to take on additional responsibilities with clear

Job description

Vertu Peugeot & Hyundai Banbury

Here at Vertu Peugeot & Hyundai Banbury, we have a fantastic opportunity for an Assistant Service Manager to join our team in this newly created role, offering a competitive basic salary of £40,000 OTE £50,000

Our Aftersales team is 25 strong, made up of skilled Technicians, Service Advisors, Workshop Control and Drivers, all working together to deliver an excellent experience for our customers.

This is a brilliant opportunity for someone looking to take the next step in their Aftersales career. You don’t necessarily need to already be working as an Assistant Service Manager – we would also be keen to hear from experienced Service Advisors or Senior Service Advisors who have taken on additional responsibilities and are ready to progress into a management role.

You’ll support the Aftersales Manager with the day-to-day running of the department, with a particular focus on our front-of-house operation. You’ll help support and guide the Service Advisor team, assist with the smooth running of the department and take ownership of customer concerns, ensuring they are handled promptly, professionally and accurately.

Our dealership is committed to delivering exceptional customer service, and we’re looking for someone who can help us continue building on the strong progress already being made within the department.

Our ideal candidate will have strong experience within a dealership Aftersales environment, either in a similar management role or as an experienced Service Advisor / Senior Service Advisor. You may already be supporting colleagues, handling escalated customer issues, helping manage workloads or taking on additional senior responsibilities and now be looking for the opportunity to formally step into management.

You’ll have a proven track record of delivering excellent customer service, strong communication and organisational skills, and the confidence to support both customers and colleagues. A full, valid UK driving licence is also required.

With clear development opportunities towards a future Service Manager or Aftersales Manager role, this is an excellent opportunity to take the next step in your career with Vertu Motors.

Benefits

• 25 days holiday rising with length of service, plus bank holidays
• Access to our online rewards platform, offering cashback and discounts with multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include verifying your recent employment, address, credit history and criminal record.