Assistant Restaurant Manager — Michelin-Star Service Lead

Grantley Hall; High Grantley; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Tips over £200

Free meals on duty

Uniform provided

Staff parking

Discounted stays

Cycle to work

Wellbeing support

Annual awards

Refer a friend

Job summary

Grantley Hall in North Yorkshire is seeking a Restaurant Supervisor to join our five-star team. You will work alongside the Restaurant Manager to run shifts, greet guests, and organise reservations while leading and developing the team to deliver outstanding service.

With a hands-on approach, you will manage cash handling, rotas, stock, and guest queries, ensuring H&S and hygiene standards meet Michelin-star expectations. Excellent communication and dedication are essential.

Qualifications

• Experience leading hospitality teams to deliver high service levels.
• Proven ability to manage shifts, rotas and guest queries.

Responsibilities

• Working alongside the Restaurant Manager to run the shifts
• Meeting and greeting customers, organising table reservations
• Lead, manage and inspire your staff to deliver outstanding customer service
• Counting cash, reconciling payments and banking according to company systems
• Responsible for rotas/staffing levels
• Training and development of all staff using the company procedures
• Responding to customer queries and complaints
• Ensure each customer receives impeccable service
• Taking customers food orders
• Delegating tasks and checking their execution
• Undertake monthly stock takes and overseeing and ordering of stock
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings
• Hands on approach to work, always being productive and looking to improve
• Passionate about delivering excellent serviced in a Michelin Star environment
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
• Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
• We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
• Tips typically over £200 per month (£3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Stream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan

Skills

Team leadership

Customer service

Communication

Delegation

Staff training

Cash handling

Stock awareness

Under pressure

Job description

Grantley Hall in North Yorkshire is seeking a Restaurant Supervisor to join our five-star team. You will work alongside the Restaurant Manager to run shifts, greet guests, and organise reservations while leading and developing the team to deliver outstanding service.

With a hands-on approach, you will manage cash handling, rotas, stock, and guest queries, ensuring H&S and hygiene standards meet Michelin-star expectations. Excellent communication and dedication are essential.