Assistant Restaurant Manager - Isaacs Restaurant

The Grand Hotel Birmingham Limited; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Service charge included

Hotel stay discounts

50% off food & drinks

Exclusively Yours benefits portal

Employee referral scheme

Free meals twice daily

Employee Assistance Programme

Annual complimentary stay

Birthday day off + voucher

Wagestream access

Aviva Insurance

Apprenticeship programmes

33 days holiday

Christmas closure

Job summary

The Grand Hotel Birmingham Limited is seeking an Assistant Restaurant Manager for Isaacs brasserie. You will help run breakfast through dinner service, ensuring warm, effortless hospitality and a memorable guest experience across all service periods.

Lead and support a motivated team, manage reservations via OpenTable, assist with payroll and training, and uphold food safety and compliance. A dynamic, customer‑facing role in a premier hotel environment.

Qualifications

• Experience in a supervisory/management role in hospitality.
• Passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills; able to engage with guests and motivate teams.
• Strong organisational skills with proactive problem-solving in a busy environment.

Responsibilities

• Support Restaurant Manager in day-to-day operations across breakfast, restaurant and room service.
• Maximise restaurant performance through reservations management and guest spend optimization.
• Assist with payroll, team administration and development of a high‑performing team.
• Maintain health, safety and food safety standards and allergen management.
• Oversee stock control, monitor costs and support achievement of budgeted gross profit.

Skills

Leadership

Hospitality

Communication

Organisational skills

Flexible

Tools

OpenTable

Job description

Have you got that special passion for food and beverage and delivering exceptional service at a Grand level?

Isaacs is a vibrant, modern brasserie rooted in British style with a French twist. A place where seasonal produce, classic flavours and creative flair come together to create memorable dining experiences.

Open from breakfast through to dinner, including our elevated Sunday Roast, Isaacs proudly celebrates locally sourced ingredients and elegant simplicity. And when the sun goes down, Downstairs at The Grand comes alive — a stylish speakeasy jazz bar with a full calendar of live music, craft cocktails and cabaret charm.

As our Assistant Restaurant Manager you'll bring your expertise, personality and flair to deliver the warm, friendly, generous and distinctive service that makes The Grand so special.

What the role involves;

• Supporting the Restaurant Manager in the day-to-day running of Isaacs, including breakfast, restaurant and room service operations, ensuring a seamless guest experience and consistently high standards.
• Helping to maximise restaurant performance through effective management of OpenTable, optimising reservations, table utilisation and guest spend while maintaining excellent service.
• Assisting with payroll, team administration and the development of a motivated, engaged and high-performing restaurant team.
• Taking an active role in health, safety and compliance, ensuring standards are maintained across food safety, allergen management, cleanliness, training and daily operational checks.
• Overseeing stock control, monitoring costs and supporting the achievement of budgeted gross profit targets, while leading by example and stepping into service wherever needed.

What you can bring to the role

• Previous experience in a supervisory or management role within a quality restaurant, hotel or hospitality environment, with strong leadership skills.
• A warm, genuine personality and a passion for delivering exceptional hospitality and memorable guest experiences.
• Excellent communication and interpersonal skills, with the confidence to engage with guests, motivate colleagues and work collaboratively across teams.
• Strong organisational skills, attention to detail and a proactive, hands‑on approach to solving problems and achieving results.
• A positive, flexible attitude, with the ability to adapt to the demands of a busy hospitality environment, including working shifts across weekdays and weekends.

Benefits

• £33,100 + Service Charge and Gratuities to further your earning potential.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones - which increase year on year!
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Aviva Insurance
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities - including access to nationally recognised, funded apprenticeship programmes
• 31 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season