Beverage Assistant - Bar Back - Madeleine

The Grand Hotel Birmingham Limited; Birmingham; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Service charge

Staff meals

Discounts on dining

Annual complimentary stay

Wagestream access

28 days holiday increasing to 33

Employee assistance programme

Job summary

The Grand Hotel Birmingham is seeking a Bar Back to support our Madeleine bar team. You will help keep glassware stocked, assist bartenders, and ensure food and beverage service runs smoothly. The role offers flexible hours across weekdays, weekends, and bank holidays, with opportunities to learn within Grand Hospitality.

You'll work behind the scenes to maintain clean, well-organised back-of-house areas and collaborate with hotel staff to deliver excellent guest experiences.

Qualifications

• Ensure the bar is fully stocked with glassware and stock.
• Keep the bar and back-of-house areas clean, organised and always well maintained.
• Complete opening and closing checklists.
• Delivering food and drinks to the guest, paying particular attention to allergens, dietary requirements and occasions

Responsibilities

• Support bartenders and bar backs to meet guest needs.
• Assist with food service from kitchen to guest.
• Maintain stock levels and stock rotation.
• Work with bar, floor and kitchen teams to ensure high-quality service.

Skills

Team player

Organisational skills

Communication skills

Attention to detail

Food & beverage service

Job description

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

Have you got our back?

A key and invaluable support for the Madeleine bar team and its operation.

Our Bar backs work behind-the-scenes to ensure the bartenders have the tools and ample stock to meet the guest needs, as well as deliver our food smoothly from kitchen to guest.

It is a great role for anyone who wants to gain experience in a bar setting, exposure to high-quality food and beverage products, and opportunity to learn key elements Grand Hospitality.

We are offering flexible hours to suit your availability and the needs of the business.

Work shift patterns are available through weekdays and weekends, days and evenings, and bank holidays.

What the role requires

• Ensure the bar is fully stocked with glassware and stock
• Keep the bar and back of house areas clean, organised and always well maintained
• Complete opening and closing checklists
• Delivering food and drinks to the guest, paying particular attention to allergens, dietary requirements, special requests and occasions
• Work closely with the bar, floor, kitchen, hosts and wider hotel staff to ensure best possible service to all guests

What you can bring to the role

• Team player with strong organisation and communication skills
• Attention to detail
• Passionate about great food and service

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

• £12.71 per hour + Service Charge and Gratuities to further your earning potential.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
• We believe in celebrating your special moments too, which is why we offer a £20 love to shop voucher to celebrate with you!
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
• 28 days holiday each year (increasing annually up to 33 days) based on pro-rata calculations
• Venue closure over the Christmas period allowing you time off to enjoy the festive season