Assistant Restaurant Manager

Crossco (1467) Limited; Newcastle upon Tyne; Sur place; GBP 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Hotel discounts across portfolio – 50%

Free staff parking

Gym access

24/7 Employee Assistance Programme

Paywise+

Résumé du poste

Crossco (1467) Limited is seeking an Assistant Restaurant Manager to support the overall operation across breakfast and dinner service. You will deputise for the Restaurant Manager and lead a motivated team to deliver exceptional guest experiences.

This role focuses on developing the team, driving revenue, maintaining compliance, and upholding brand standards, with responsibilities spanning recruitment, training, rostering, and KPI achievement across labour, sales, and guest satisfaction.

Qualifications

• Previous supervisory/management experience in hospitality.
• Strong leadership and decision-making skills.
• Commercially aware with a passion for driving sales.
• Excellent organisational skills with attention to detail.
• Experience managing rotas and labour budgets.
• Knowledge of compliance, health & safety standards.
• Committed to delivering outstanding guest experiences.

Responsabilités

• Lead and manage shifts across breakfast and dinner service.
• Deputise for the Restaurant Manager in their absence.
• Oversee opening and closing procedures and checks.
• Conduct daily briefings and ensure clear team communication.
• Drive revenue through upselling and KPI achievement.
• Manage rota planning and payroll alignment.
• Ensure health, safety and cleanliness compliance.

Connaissances

Leadership

Supervisory experience

Guest experience

Rota & budgeting

Commercial awareness

Description du poste

We believe great service starts with a happy, motivated team. If you are passionate about hospitality, leadership, and driving performance, we would love to hear from you.

The Role

As Assistant Restaurant Manager, you will support the overall management of the restaurant, taking a hands‑on leadership role across both breakfast and dinner service. You will deputise in the absence of the Restaurant Manager, ensuring seamless operations, strong team performance, and exceptional guest experiences at all times.

This is a key leadership position focused on developing the team, driving revenue, maintaining compliance, and upholding the highest operational standards.

Key Responsibilities

Operations & Leadership

• Lead and manage shifts across breakfast and evening service, ensuring smooth, efficient operations
• Deputise for the Restaurant Manager in their absence, taking full responsibility for the business
• Oversee opening and closing procedures, ensuring all checks and standards are consistently met
• Lead daily briefings and ensure clear communication across the team
• Maintain consistency in service delivery and uphold brand standards at all times

Team Development

• Support recruitment, onboarding, training, and ongoing development of team members
• Coach and mentor supervisors and team members to achieve their full potential
• Act as a role model, setting high standards for service, professionalism, and teamwork
• Drive team engagement and motivation to create a positive working environment

Commercial Performance

• Drive covers, sales, and upselling opportunities to maximise revenue
• Support the delivery of KPIs including labour, sales, and guest satisfaction targets
• Monitor performance and identify opportunities to improve efficiency and profitability

Rota & Payroll Management

• Support with rota planning and make amendments in line with business needs and payroll budgets
• Ensure labour is scheduled effectively to match demand while controlling costs
• Monitor staffing levels throughout shifts and adjust where necessary

Guest Experience

• Deliver and champion exceptional guest experiences, ensuring every guest feels welcomed and valued
• Handle guest feedback professionally, resolving issues promptly and to a high standard
• Build strong relationships with guests to encourage repeat business

Compliance, Cleanliness & Safety

• Take responsibility for compliance checks, ensuring all legal and company standards are met
• Maintain high standards of cleanliness, organisation, and presentation throughout the restaurant
• Ensure full compliance with health & safety policies and procedures
• Conduct regular checks and audits to maintain a safe and compliant working environment

About You

• Previous experience in a supervisory or management role within hospitality
• Strong leadership and decision-making skills
• Commercially aware with a passion for driving sales and performance
• Excellent organisational skills with attention to detail
• Confident in managing rotas and labour budgets
• Knowledge of compliance, health & safety, and operational standards
• Passionate about delivering outstanding guest experiences
• Positive, proactive, and motivated to progress further in management

Working Hours

• A mix of breakfast and evening shifts, providing variety and balance

Why Join Us?

• Be part of a supportive, people-focused team
• Clear progression pathway into senior management
• Ongoing training and development opportunities
• A positive working environment that values work–life balance
• The opportunity to make a real impact in a dynamic hospitality setting

What’s In It for You?

• Exceptional training and leadership development opportunities
• Hotel discounts across the portfolio – staff rates plus up to 50% off food, beverage, and spa
• Paywise+ – access up to 40% of your earned pay and automatic savings options
• 24/7 Employee Assistance Programme and Virtual GP Via Mintago
• Salary Sacrifice options and retail discounts Via Mintago
• Free staff parking
• Access to hotel gym facilities