Assistant Restaurant Manager

Château des Avenières; Torridon; A distancia; GBP 32.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Live-in accommodation onsite

Staff meals provided

Room discounts

Food discounts

Staff activities

Training budget £250

Descripción de la vacante

The Torridon, a luxury Highland resort, seeks an Assistant Food & Beverage Manager to uphold five-star service across breakfast to room service. Reporting to the Restaurant Manager, you will lead service, welcome guests, and coordinate with the Head Chef to ensure seamless operations.

You will train and support the team, assist with stock control, health and safety, and contribute to ESG initiatives and sustainability efforts.

Formación

• Experience in hospitality leadership or management preferred.
• Strong guest-service orientation and ability to lead a team during busy service.
• Excellent communication, judgment and ownership when things go wrong.

Responsabilidades

• Lead food and beverage service across breakfast, lunch, afternoon tea, dinner and room service to five-star standards.
• Host and coordinate service in the absence of the Manager, anticipate guests' needs and add thoughtful touches.
• Handle guest queries/complaints per Forbes Standards and escalate quality concerns as needed.
• Collaborate with Head Chef and departments to keep service coordinated and build team knowledge.
• Train and support team members, provide feedback and pursue personal development.
• Assist with stock control and cross-department support.
• Support health and safety audits and ensure allergen compliance.
• Promote ESG policy and sustainability initiatives to guests and staff.

Conocimientos

Guest service

Team leadership

Communication

Problem solving

Training & development

Stock control

Health & safety

ESG awareness

Descripción del empleo

• Compensation: GBP 31,590 - GBP 36,090 - yearly

Company Description

The Torridon is a luxury Highland resort set on the shores of Upper Loch Torridon, surrounded by some of Scotland’s most dramatic landscapes. As part of the Relais & Châteaux collection, we are proud to offer a warm, personal style of hospitality alongside exceptional food and drink experiences.

Our food and beverage offering is at the heart of what we do—from ourMichelin Star and Green Michelin1887 restaurant, to our more relaxed dining Bo and Muc . Every guest experience is rooted in our surroundings, our people, and a genuine sense of care and attention.

Job Description

At The Torridon, our purpose is to create incredible memories for people in a place like no other. We are looking for an Assistant Food & Beverage Manager who shares our passion for friendly, faultless hospitality and making every guest feel special.

Supporting the management of our Food and Beverage team and reporting to the Restaurant Manager, you will help deliver smooth day-to-day service, exceed guests’ expectations and create memorable experiences of escape and adventure.

What you’ll do

• Help lead food and beverage service across breakfast, lunch, afternoon tea, dinner and room service, delivering The Torridon’s five-star standards.
• Host and coordinate restaurant service in the Food & Beverage Manager’s absence, anticipating guests’ needs and adding thoughtful touches to their experience.
• Handle guest queries and complaints in line with Forbes Standards, and communicate any service or quality concerns to the Food & Beverage Manager.
• Work closely with the Head Chef and other departments to keep service coordinated and build the team’s food and service knowledge.
• Train and support team members, provide constructive feedback and invest in your own continuing professional development.
• Assist with stock control and support other departments when needed.
• Support health and safety audits and ensure compliance with food hygiene and allergen requirements, while creating an environment where colleagues feel comfortable speaking up.
• Help embed our environmental, social and governance (ESG) policy, communicate our sustainability approach and Earth Check to guests, colleagues and suppliers, and take an active part in Green Team initiatives.

What you’ll bring

You will bring a guest-first approach, a commitment to high standards and the confidence to support a team through busy service. You will communicate clearly, use sound judgement and take ownership when things do not go to plan.

We are looking for someone who is friendly, aspirational and honest, who enjoys challenging themselves and developing others. You will help lead by example and share our core values: Daring, Driven, Passionate and Integrity.

Additional Information

• Competitive hourly rate and additional Tronc
• Full training and a personalised training plan to allow you to professionally develop
• Live in accomodation onsite with staff meals provided
• Discounted rooms for friends and family
• 50% discount on food in our restaurants
• Access to staff activities and use of the surrounding estate as well as monthly BBQ's
• Opportunities for training and development and £250 to develop skills
• A supportive team environment in a truly unique setting