Waiter

Relais & Châteaux; Torridon; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

On-site accommodation

Employee meals

Staff discounts

Training and development

Job summary

The Torridon in the Scottish Highlands is seeking a confident F&B professional to deliver five-star service across breakfast, lunch, afternoon tea, dinner and room service. You will work closely with the F&B Supervisor / Assistant Manager to ensure seamless operations and maintain high standards, delivering memorable experiences for guests in a luxurious setting.

Enjoy on-site accommodation, meals, staff discounts, and development opportunities within a family-owned resort renowned for its

Qualifications

• Passionate about hospitality and guest service.
• Positive, friendly, and team-focused.
• Strong attention to detail and high standards.
• Willingness to learn and develop.
• Previous experience beneficial but not essential.

Responsibilities

• Provide friendly, professional, and attentive service at all times.
• Serve breakfast, lunch, afternoon tea, dinner, and room service.
• Anticipate guest needs and deliver a “+1” service experience.
• Communicate confidently with guests to ensure expectations are exceeded.
• Handle guest requests and feedback promptly and professionally.

Skills

Hospitality experience

Guest service mindset

Team work

Willingness to learn

Job description

• Compensation: GBP 29,741 - GBP 34,240 - yearly

Company Description

The Torridon is afamily‑owned, five‑star boutique resortset amidst58 acres of magnificent parklandon the shores ofLoch Torridonin the Scottish Highlands. Surrounded byrugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland’s most spectacular and secluded escapes.

Job Description

Responsible To:

F&B Supervisor / Assistant Manager

Purpose of the Role

To deliver afive‑star, professional food and beverage serviceto guests, ensuring every interaction exceeds expectations and creates memorable experiences. The role supports the smooth, efficient, and faultless operation of food and beverage service across the resort. [restaurant...escription | Word] , [asssistant…scription | Word]

Key Responsibilities

Guest Experience & Service

• Provide friendly, professional, and attentive service at all times
• Serve food and beverages across breakfast, lunch, afternoon tea, dinner, and room service
• Anticipate guest needs and deliver a “+1” service experience
• Communicate confidently with guests to ensure expectations are exceeded
• Handle guest requests and feedback promptly and professionally

Service Delivery

• Prepare and maintain restaurant and service areas to 5★ standards
• Assist with hosting, seating, and serving guests
• Support smooth coordination between kitchen and front of house
• Ensure cleanliness, presentation, and organisation of all service areas
• Assist with polishing, cleaning, and resetting for service

Team Support

• Work collaboratively with the F&B team to maintain a positive and productive environment
• Communicate effectively with kitchen and other departments

Productivity & Organisation

• Assist with stock control, restocking, and equipment organisation
• Ensure all service duties are completed efficiently and on time
• Follow SOPs and contribute ideas for continuous improvement

Health & Safety

• Follow all food hygiene, allergen, and licensing regulations
• Maintain a safe working environment at all times
• Report hazards or issues using “see it, sort it, fix it” approach

Sustainability

• Work in line with The Torridon’s sustainability policies
• Minimise waste and support environmentally responsible practices

Qualifications

About You

• Passionate about hospitality and guest service
• Positive, friendly, and team-focused
• Strong attention to detail and high standards
• Willingness to learn and develop
• Previous experience beneficial but not essential

Key Behaviours

• Friendly and approachable
• Honest and reliable
• Passionate about making people feel special

Additional Information

Benefits of Working at The Torridon

Stunning workplace environment — Employees work in one of Scotland’s most breathtaking Highland settings, surrounded by mountains, lochs, and nature, which contributes to wellbeing and work satisfaction.

Strong Team culture — A close‑knit, supportive team where staff are valued, recognised, and encouraged to grow within a family‑owned business.

Training and development — Opportunities for professional development, skills training, and career progression within a luxury hospitality environment.

Excellent accommodation — On‑site accommodation - brand new self-contained home with own bedroom bathroom and shared kitchen.

Meals— High‑quality staff meals provided during shifts, reflecting the resort’s strong food culture.

Discounts and perks — Staff discounts on dining, activities, and stays, allowing employees to enjoy the resort’s facilities.

Work–life balance — A more balanced pace compared with city hotels, with access to outdoor activities such as hiking, kayaking, and cycling right on the doorstep.

Sustainability‑focused workplace — Being part of an environmentally responsible business with strong green credentials and eco‑friendly operations.

Recognition and reward — Regular acknowledgement of your contributions, including awards, incentives, and opportunities to take part in special events.

Unique hospitality experience — Working in a luxury, independent property where personalised service and craftsmanship matter more than corporate processes.