Assistant Restaurant Manager

Château De Mercuès; Achnasheen; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly rate

Live in accommodation onsite

Staff meals provided

Discounted rooms for friends andFamily

50% discount on food in our venues

Staff activities

Skills development allowance £250

Supportive team environment

Job summary

The Torridon is seeking an Assistant Food & Beverage Manager to lead service across breakfast, lunch, afternoon tea, dinner and room service, ensuring five-star standards and a guest-first experience.

You will support management, train the team, handle guest queries, and work with the Head Chef to maintain service excellence and sustainability commitments.

Qualifications

• You will bring a guest-first approach and high standards.
• Friendly, aspirational and honest, with focus on development of others.

Responsibilities

• Lead food and beverage service across meals, ensuring five-star standards.
• Host and coordinate service in the manager's absence and anticipate guest needs.
• Handle guest queries and complaints in line with Forbes Standards and report concerns.
• Collaborate with Head Chef and other departments to keep service coordinated.
• Train and support team members, provide constructive feedback and develop skills.
• Assist with stock control and support other departments when needed.
• Support health and safety audits, ensure allergen compliance and ESG initiatives.

Job description

Job Description

At The Torridon, our purpose is to create incredible memories for people in a place like no other. We are looking for an Assistant Food & Beverage Manager who shares our passion for friendly, faultless hospitality and making every guest feel special.

Supporting the management of our Food and Beverage team and reporting to the Restaurant Manager, you will help deliver smooth day-to-day service, exceed guests’ expectations and create memorable experiences of escape and adventure.

What you’ll do

• Help lead food and beverage service across breakfast, lunch, afternoon tea, dinner and room service, delivering The Torridon’s five-star standards.


• Host and coordinate restaurant service in the Food & Beverage Manager’s absence, anticipating guests’ needs and adding thoughtful touches to their experience.


• Handle guest queries and complaints in line with Forbes Standards, and communicate any service or quality concerns to the Food & Beverage Manager.


• Work closely with the Head Chef and other departments to keep service coordinated and build the team’s food and service knowledge.


• Train and support team members, provide constructive feedback and invest in your own continuing professional development.


• Assist with stock control and support other departments when needed.


• Support health and safety audits and ensure compliance with food hygiene and allergen requirements, while creating an environment where colleagues feel comfortable speaking up.


• Help embed our environmental, social and governance (ESG) policy, communicate our sustainability approach and Earth Check to guests, colleagues and suppliers, and take an active part in Green Team initiatives.

What you’ll bring

You will bring a guest-first approach, a commitment to high standards and the confidence to support a team through busy service. You will communicate clearly, use sound judgement and take ownership when things do not go to plan.

We are looking for someone who is friendly, aspirational and honest, who enjoys challenging themselves and developing others. You will help lead by example and share our core values: Daring, Driven, Passionate and Integrity.

Additional Information

• Competitive hourly rate and additional Tronc


• Full training and a personalised training plan to allow you to professionally develop


• Live in accomodation onsite with staff meals provided


• Discounted rooms for friends and family


• 50% discount on food in our restaurants


• Access to staff activities and use of the surrounding estate as well as monthly BBQ's


• Opportunities for training and development and £250 to develop skills


• A supportive team environment in a truly unique setting