Assistant Resident Services Manager

Oyster; Greater London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading company in Greater London is seeking a Senior Consultant for Real Estate Operations. The role focuses on creating a vibrant community in a new residential development. You will manage operations, lead a team, and enhance resident experiences.

Qualifications

• Experience in BTR, PBSA, or hotel operations.
• Previous management and leadership experience in residential property or hotel operations.

Responsibilities

• Support daily operations to deliver a 5-star resident experience.
• Lead and inspire the onsite Resident Services Team.
• Drive community spirit through resident events and feedback.

Skills

Leadership

Customer Service

Communication

Organisational Skills

Job description

Oyster Greater London, England, United Kingdom

Oyster Greater London, England, United Kingdom

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This range is provided by Oyster. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Oyster

Senior Consultant - Real Estate Operations across PBSA, BTR, Co-Living & Later Living

Picture this: A brand-new residential development in East London — modern, stylish, and home to around 250 apartments. The goal? To create a vibrant community where residents feel at home from the start.

As Assistant Resident Services Manager, you’ll play a key role in launching and shaping this exciting space. You won’t just manage operations; you'll help build a strong, welcoming community.

From leading a passionate front-of-house team to ensuring seamless move-ins and prompt maintenance, your focus will always be residents first. You’ll keep everything running smoothly, foster team spirit, and create a warm atmosphere.

Each day brings something different — from organising events like rooftop barbecues to handling health and safety checks and improving service. You’ll join a growing team dedicated to setting a new standard for rental living, with a strong focus on people, service, and community. Plus, you’ll have opportunities for growth within a nationally recognised leader in the sector!

Your Responsibilities:

• Support daily operations to deliver a 5-star resident experience
• Lead and inspire the onsite Resident Services Team
• Ensure smooth move-ins, responsive maintenance coordination, and top-notch front-of-house service
• Champion health & safety, compliance, and exceptional standards
• Drive community spirit through resident events and feedback
• Help shape a best-in-class living experience from day one

Your Requirements:

• Experience in BTR, PBSA, or hotel operations
• Previous management and leadership experience in residential property or hotel operations
• A natural flair for leadership and customer service
• Strong organisational and communication skills
• Demonstrable understanding of H&S requirements on site
• Passionate about service delivery with a proactive, can-do attitude

Please call me on 074 7821 7743 or visit me on LinkedIn (Johan Keutcha) and send me a message there. We understand that your CV might not be up to date. No problem, just send me what you have.

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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