Assistant Service Manager - Emergency & Acute Medicine

LEWISHAM AND GREENWICH NHS TRUST; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

An exciting opportunity as an Assistant Service Manager for Acute Medicine at a leading NHS Trust in London. The role involves operational management, team leadership, and a focus on improving patient care within available resources. Ideal candidates will have a background in Emergency or Acute Medicine and strong leadership skills.

Qualifications

• Experience in Emergency or Acute Medicine is desirable.
• Proven experience in management/leadership role.
• Ability to understand financial and business data.

Responsibilities

• Day-to-day operational management of the Acute and Emergency directorate.
• Work with multi-disciplinary teams to improve patient care.
• Leadership function for the administration team.

Skills

Leadership

Communication

Analytical Skills

Problem Solving

Education

First Level Degree

Tools

Microsoft Office

Job description

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

An exciting opportunity has arisen within the Emergency and Acute Medicine directorate at Lewisham Hospital as an Assistant Service Manager for Acute Medicine. We are looking for an enthusiastic individual to join our forward thinking, proactive service with the right skills to support the directorate, therefore experience in Emergency or Acute Medicine is desirable.

PLEASE NOTE ONCE SUFFICENT APPLICATIONS HAVE BEEN RECIEVED THE POST MAY BE CLOSED

Main duties of the job

This role will give the post holder the opportunity to work with the entire multi-disciplinary team within the Acute and Emergency directorate and will be responsible for the day to day running of the operational management, including the leadership function for the administration team.

The post holder will need to have excellent computer skills including use of MS Office and be a self-starter. You will also be required to work independently to deadlines and have a strong passion for improving patient care within the available resources.

The successful candidate will also obtain leadership and transformation skills as this will be required for ongoing development of services within the directorate.

Other key skills will include the ability to understand and interpret financial and business data, support with performance reports and suggest improvements in support of strategy and practice initiatives.

It is essential that you have excellent people skills with the ability to work with and influence colleagues at all levels within and outside of the Trust and be able to respond effectively to competing demands.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

If you believe you have the skills, expertise, experience and motivation and want to be part of a dynamic team then we look forward to receiving your application.

Due to the volume of applications for some posts, it may not be possible for us to contact all applicants with the outcome of the shortlisting. Therefore, if you have not heard from us within 4 weeks of the closing date, you should assume that you have not been successful.

Person specification

Qualifications and Training

Essential criteria

• Educated to first level degree or equivalent experience
• Further relevant training

Desirable criteria

• Clinical background

Experience

Essential criteria

• Proven experience of working in a management/leadership role.
• Experience of leading and motivating a team
• Leading service changes to improve performance and leading projects
• Identifying and interpreting national policy and implementing required changes.

Desirable criteria

• Responsible for a budget and budget setting

Knowledge and Skills

Essential criteria

• Financial procedures including budget setting and working knowledge of financial processes
• In depth understanding of change management
• Able to use IT systems including Microsoft Office
• Knowledge of service improvements/transformation and project management
• Good analytical and problem solving skills - ability to analyse highly complex data/information and make judgements/draw conclusions - including ability to respond to unexpected demands

Desirable criteria

• NHS IT Systems
• Experience dealing with complaints.

Personal Qualities

Essential criteria

• Ability to work independently and make autonomous decisions
• Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals and groups including stakeholders
• Ability to organise and prioritise own workload and direct the work of others and adjust plans as required both in the short and long term
• Able to work flexibly to meet the demands of the role

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 691.1KB)
• Working at LGT (PDF, 4.2MB)
• Visa and Certificate of Sponsorship Information for Applicants (PDF, 3.8MB)