Assistant Service Manager

Antistatique; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Service Manager to oversee operational support services within a healthcare environment. This role involves collaborating with various teams to ensure high-quality patient care and effective management of resources. You will be responsible for managing budgets, communicating sensitive information, and leading service improvement initiatives. If you are passionate about healthcare and possess strong communication and management skills, this opportunity will allow you to make a significant impact in a dynamic and supportive environment.

Qualifications

• Experience in managing operational support services in healthcare settings.
• Ability to communicate complex information effectively.

Responsibilities

• Manage departmental budgets and ensure service delivery meets targets.
• Liaise with multi-disciplinary teams to enhance patient care.

Skills

Communication Skills

Negotiation Skills

Empathy

Counseling Skills

Motivational Skills

Problem-Solving Skills

Education

Relevant Healthcare Qualification

Job description

Our DCHFT Job Description and Person Specification tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

The post holder will be expected to work collaboratively with all the departmental team to deliver the Integrated & Holistic Care Group services in accordance with the Trust policies, procedures and protocols ensuring that services are delivered within the allocated resources. The Assistant Service Manager will be responsible for ensuring that systems are in place to manage activity within the care group areas they are responsible for.

Be expected to communicate with staff at all levels throughout the organisation and external agencies as well as patients, visitors and the general public. Contribute to service delivery meetings. To communicate highly sensitive, complex, contentious information to staff at all levels within the Trust. Will be required to communicate highly sensitive information about performance and changes within the service.

Will be required to make formal presentations; but this will be on an infrequent basis. Manage complex issues relating to equipment, incidents, accidents, complaints and defects in supplies. Require motivational, negotiating, persuasion, empathising, counselling and reassurance skills. Liaise with and provide relevant information to other members of the multi-disciplinary team, to ensure that patients attending the department receive high quality care. Be able to overcome communication barriers with patients and the general public displaying emotional crisis, vulnerability, verbal/physical aggression, learning difficulties and language barriers.

Have the ability to cope with frequently challenging, diverse and stressful situations. Practice and demonstrate the ability to manage own workload as well as supervising junior colleagues. Be required to investigate complaints, risk events and grievances in a timely, sensitive manner. Work with the Deputy Divisional Director of Operations, Clinical Leads, Matrons, Heads of Service and Divisional Director to ensure that a strategy and plan is developed to meet and enhance clinical governance and quality standards within the department are achieved.

To work with the Deputy Divisional Director of Operations in the development of the outpatient services, implementing change in order to improve services. Be responsible for the departmental budgets. Work with Finance department to provide appropriate financial and activity information. Ensure delivery against local and national targets.

To be responsible for the day to day running of operational support services within the care group including clinic management and utilisation, secretarial and administrative teams. For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care.

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