Transaction Services Assistant Manager

Harrods; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a prestigious retail environment as a Transaction Services Assistant Manager. You'll lead a team focused on delivering exceptional service while ensuring compliance with Anti Money Laundering regulations. This role offers a unique opportunity to develop your leadership skills in a dynamic setting, making impactful decisions that protect the business and enhance customer experiences.

Benefits

Company Pension

25 Days Holiday

Birthday Off

Up to 33% In-Store Discount

Season Ticket Loan

Qualifications

• Experience in Anti Money Laundering and risk management.
• Ability to manage complex issues and deliver expert service.

Responsibilities

• Lead the High Value Cash Associates and Assistants.
• Coach team in service delivery and due diligence.
• Make informed decisions based on legal governance.

Skills

Problem Solving

Risk Management

Customer Service

Education

Anti Money Laundering Training

Job description

We are currently looking for a Transaction Services Assistant Manager who will lead the High Value Cash Associates and Transaction Services Assistants to deliver exceptional service to the retail and corporate teams and act as a first line of support to colleagues in processing large and complex transactions.

About The Role

The Assistant Manager in this team will take accountability for learning the intricacies of Anti Money Laundering and high value cash processes to lead our colleagues in delivering excellent face-to-face service with our customers and make decisions informed by legal governance. They are expected to coach their team in service delivery and set the standard in completing due diligence to inform expert decision making and ensure the business is protected from risk.

In return, you’ll receive an excellent benefits package including a company pension, 25 days’ holiday and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.

About You

As a people-first leader, you will easily engage with your own team and support the transaction service manager in setting objectives to guide strategy, and motivate others to deliver on quality measures and KPIs to deliver an exceptional customer journey.

You will also:

1. Have Anti Money Laundering training and qualification to advance risk management skills and make accountable business decisions
2. Be a problem solver who can manage complex issues which cannot be dealt with by associates
3. Have the ability to deliver exceptional and expert service while collaborating with both our customers and retail teams
4. Plan and deliver motivational daily team briefs that are informative on business performance and updates, customer stories, and team successes
5. Be an expert decision maker, confident to assess risk and protect the business in line with financial safety and anti-money laundering governance

About Us

Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise, and creativity.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods