Assistant Reception Manager — Guest Experience Leader

Frasers Hospitality, Malmaison & Hotel Du Vin; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Staff room rates as low as £65 per n.?

Friends & Family rate 50% off Best RTT

35% off dining

Fully funded Apprenticeships

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral scheme up to £1,500

Quality uniform

Wellness & Campaign Days

Stream wage access

Anniversary stays with dinner, bed &"b

Sustainability initiatives

Job summary

Malmaison Wimbledon is seeking an Assistant Reception Manager for Hotel Du Vin Wimbledon. You will be the first and last point of contact for guests, guiding the team to deliver exceptional service and brand standards.

You will ideally have used Opera CMS in previous roles, with a focus on high-quality guest interactions and smooth front-desk operations. This role offers internal development and a path to HOD positions within the group.

Responsibilities

• Be the face of the hotel and set the tone for each guest's visit.
• Lead the front desk team to ensure every guest experience meets the highest standards.

Tools

Opera CMS

Job description

Malmaison Wimbledon is seeking an Assistant Reception Manager for Hotel Du Vin Wimbledon. You will be the first and last point of contact for guests, guiding the team to deliver exceptional service and brand standards.

You will ideally have used Opera CMS in previous roles, with a focus on high-quality guest interactions and smooth front-desk operations. This role offers internal development and a path to HOD positions within the group.