Assistant Reception Manager

United Kingdom; City Of London; On-site; GBP 36,000 - 42,000; Full time

Job summary

A modern Italian dining establishment in central London is seeking an Assistant Reception Manager to enhance guest experiences and manage the reception team. The ideal candidate will have strong communication skills, management experience, and a commitment to excellent customer service. This position offers a competitive salary of up to £42,000 per annum, personalized coaching, generous time off, and employee discounts. Join us in redefining Italian hospitality with creativity and flair.

Benefits

Up to £42,000 per annum

Personalised coaching and progression planning

Enjoy wines at cost price

29 days off, including bank holidays and your birthday

Regular gatherings and appreciation events

30% off our food menu

Annual gifts for employment anniversaries

Complimentary team meals

Skills

Reservation Systems

Data Entry

Management experience

Team Collaboration

Adaptability

Communication with Colleagues

Warm Greeting

Communication

Customer Orientation

Conflict Resolution

Job description

Located near Harrods, Alba Restaurant embodies authentic Italian hospitality with a modern twist. Our inviting interiors mirror the vibrant colours of the Amalfi Coast, creating a sensory dining experience. From our impressive open kitchen featuring fresh seafood to indulgent dishes with Piedmont Truffles, every meal is crafted with care. Our curated wine list and innovative cocktails complement our commitment to excellence. Join us at Alba as our new Assistant Reception Manager and be part of redefining Italian hospitality with creativity and flair.

As Assistant Reception Manager you should have these Skills :

• Reservation Systems : Proficiency in using reservation software and point-of-sale (POS) systems.Seven rooms experience is essential!
• Data Entry : Ability to enter and maintain accurate guest information, including reservations and special request
• Management experience : Experiencein managing a reception team
• Team Collaboration : Willingness to work closely with waiters, sommelier, waiters, kitchen staff, and other front-of-house team members to ensure seamless service.
• Adaptability : Ability to adjust to changing circumstances, guest's flow, and staff needs.
• Communication with Colleagues : Effective communication with other staff to coordinate seating and manage guest flow.
• Warm Greeting : Ability to welcome guests with a friendly and courteous manner, creating a positive first impression.
• Communication : Strong verbal communication skills for interacting with guests, answering questions, and providing information.
• Customer Orientation : Commitment to delivering excellent guest's service, ensuring guests feel valued and attended to.
• Conflict Resolution : Ability to address guest concerns or complaints with professionalism and empathy.

As Assistant Reception Manager Benefits &Rewards :

• Up to £42,000 per annum
• Personalised coaching and progression planning
• Enjoy wines at cost price.
• 29 days off, including bank holidays and your birthday!
• Regular gatherings and appreciation events.
• 30% off our food menu.
• Annual gifts for employment anniversaries.
• Complimentary team meals.

If you have what it takes to be a Assistant Reception Manager at Alba,then please apply now!